Customer Service Representative

ClinLab Staffing; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

A clinical staffing agency is seeking a Clinical Supply Associate in Philadelphia. This role involves ensuring the supply of radiopharmaceutical clinical trial materials, managing logistics, and collaborating with various teams. Ideal candidates will have a degree in a scientific field and experience in supply chain logistics. This position offers full-time employment and is essential in maintaining trial material flow.

Qualifications

• 1-3 years of experience in supply chain logistics preferred.
• Strong understanding of SQL database backend structure.

Responsibilities

• Manage dose ordering management system and its information.
• Liaise with Clinical Trial Operations to ensure reliable supply.
• Monitor batch release status and manage dose delays.

Skills

Supply chain logistics

Office 365 suite

SQL Database understanding

Education

Bachelor's degree in a scientific or statistics field

High school degree

Job description

Overview

Clinical Supply Associate – Philadelphia, PA

The Clinical Supply Associate is responsible for ensuring the continuous supply of radiopharmaceutical clinical trial material from global contract manufacturing organizations (CMOs) to imaging sites while meeting customer expectations. This includes but is not limited to, maintaining the dose ordering management system and working closely with internal and external manufacturing teams to ensure a reliable supply of radiotracers.

Responsibilities

• Manage information within the dose ordering management system: including manufacturing site information, production schedules, clinical trial protocol details, imaging site information, RAM license, logistics, and managing dose requests.
• Liaison with Clinical Trial Operations and CMC to ensure reliable supply of radiotracers.
• Review information about manufacturing site locations, country specific license requirements, imaging site logistics, and protocol specific limitations during protocol establishment and approval.
• Triage production schedule changes with CMC and Clinical Operations to minimize impact to study coordinators, imaging sites, and patients.

Monitor day of production (batch release status), send release paperwork to imaging sites as appropriate, and triage dose delays or cancellations.

Investigate and document clinical supply complaints and communicate issues to the proper departments in a timely manner.

Write and revise clinical supply guidance documents to clearly communicate capabilities and restrictions of CMOs with respect to clinical trial supply.

Write and revise departmental SOPs in support of clinical supply activities.

Other duties as assigned.

Qualifications

• Preferred bachelor’s degree in a scientific or statistics field; if not, high school degree required
• Preferred 1-3 years’ experience in supply chain logistics
• Fully versed in Office 365 suite
• Understanding of SQL Database backend structure and end user interfaces

Seniority level

• Associate

Employment type

• Full-time

Job function

• Supply Chain

Industries

• Pharmaceutical Manufacturing