Customer Service Representative

Corporate Resources of Illinois; Palatine (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off (PTO)

Job summary

A leading company in manufacturing sports equipment is seeking a Customer Service Representative in Palatine, IL. The role focuses on connecting customers with the right products, troubleshooting issues, and ensuring an exceptional experience that reflects the passion behind the brand. Candidates should have at least a year of relevant experience, strong communication skills, and a detail-oriented mindset, as well as willingness to adapt and learn in a team-oriented environment.

Qualifications

• 1+ years of experience in customer service or sales support is required.
• Strong communication skills are essential.
• Familiarity with CRM systems is a bonus.

Responsibilities

• Answer customer inquiries through various channels.
• Troubleshoot issues related to orders and product details.
• Collaborate with sales and logistics to resolve customer concerns.

Skills

Communication Skills

Problem Solving

Detail-oriented

Team Player

Adaptability

Tools

Microsoft Office

CRM Systems

Job description

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Corporate Resources of Illinois provided pay range

This range is provided by Corporate Resources of Illinois. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $55,000.00/yr

Customer Service Representative- Palatine, IL

$50,000 - $55,0000 Annually Plus Health, Dental, Vision, PTO, 401(k)

We don’t just manufacture sports equipment—we create the tools that fuel ambition, ignite passion, and help athletes push the limits of what’s possible. From the first-time player to the seasoned professional, our gear helps shape unforgettable moments on the field, court, and track.

As a Customer Service Representative, you’ll play a crucial role in connecting athletes, coaches, and enthusiasts with the equipment they need to perform their best. Every call, every message, and every solution you provide is an opportunity to make a positive impact, solve problems, and ensure every customer experience reflects the quality and passion behind our brand.

This is more than just answering questions—it's about being part of a team that empowers athletes to achieve their goals, no matter how big or small. If you’re ready to combine your love for sports with your commitment to exceptional service, we’d love to have you on our team.

Responsibilities:

• Be the voice of the brand. Answer customer inquiries via phone, email, and chat, ensuring every interaction reflects the passion and quality behind our products.
• Solve problems with purpose. Troubleshoot issues related to orders, shipping, product details, and returns—turning challenges into positive experiences.
• Guide customers to the right gear. Help athletes of all levels find the perfect equipment for their sport and skill level, from beginners to pros.
• Keep the team in sync. Collaborate with sales, production, and logistics teams to resolve customer concerns efficiently and accurately.
• Champion feedback. Gather insights from customers and share them with the team, helping us improve our products, services, and overall customer experience.
• Maintain accurate records. Track customer interactions, issues, and resolutions in our system to ensure every customer’s story is part of the big picture.
• Stay in the game. Keep up with our evolving product lineup and industry trends so you can confidently assist customers with the latest gear.

Requirements:

• 1+ years of experience in customer service, sales support, or a related field – You’ve spent time helping customers, solving problems, and creating positive experiences.
• Strong communication skills – Whether it’s over the phone, by email, or through chat, you’re clear, professional, and approachable.
• Solid computer skills – You’re comfortable navigating systems, typing quickly, and using tools like Microsoft Office (Word, Excel, Outlook).
• Familiarity with CRM systems – (Bonus points if you have experience with platforms like Salesforce, Zendesk, or similar!)
• Detail-oriented mindset – You catch the small stuff that makes a big difference, from correct order numbers to special requests.
• Team player mentality – You collaborate with others and understand how your role connects with the bigger picture.
• A passion for helping others– You get the excitement of new gear and love helping others find the perfect fit for their game.
• Adaptability and a willingness to learn – Whether it’s a new product or a new system, you’re ready to grow with us.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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