Bilingual/Spanish Member Service Representative

GreenState Credit Union

Naperville (IL)

On-site

USD 26,821 - 31,354

Part time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Bilingual Pay Program

Progressive benefits package

Job summary

GreenState Credit Union is seeking a Bilingual/Spanish Member Service Representative in Naperville, who will serve as the face of our credit union. This role includes providing excellent member service during daily transactions, answering inquiries, and maintaining confidentiality, while working in a supportive and empowering environment.

Qualifications

Must be bondable.
Strong verbal communication skills.
Experience in cash handling and customer service desired.

Responsibilities

Provide professional member service for all transactions.
Educate members on products and services.
Handle member account discrepancies.

Skills

Interpersonal skills

Customer service

Attention to detail

Bilingual (Spanish)

Education

High school diploma or equivalent (GED)

Job description

1 week ago Be among the first 25 applicants

Bilingual/Spanish Member Service Representative

US-IL-Naperville

GreenState Credit Union

Bilingual/Spanish Member Service Representative

US-IL-Naperville

Job ID: 2025-4212
Type: Regular Part-Time
# of Openings: 1
Category: Retail
GreenState Credit Union

Overview

POSITION SUMMARY:

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.

Spanish Speaking preferred.

Position details:

This is a Part-time position with flexible part-time hours: Monday through Friday from 8:30am - 5:15pm, Saturdays from 9:00am - Noon

Pay range for this hourly position is $19.47 - $22.76/hr with a monthly incentive opportunity and a progressive benefits package.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.

Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.

Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.

Ensures confidentiality of member information.

Supports a diverse and inclusive work environment.

Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.

Makes weekly outbound service calls to members.

Answers member questions or refer members to appropriate departments or supervisors.

Assists with member account discrepancies, statement problems, complaints and escalates as necessary.

Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.

Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.

Maintains a satisfactory balancing record.

Educates members and staff of the features and benefits of all our products and services.

Refers products and services that benefit members to achieve team goals.

Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.

Processes mail and night deposit transactions.

Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.

Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.

Complete daily work including balancing and reconciliation of drawer offages.

Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand .

Assists in security procedures. Has access to and is accountable for office keys and combinations.

Balances, maintains, and corrects the coin machine and cash recyclers.

Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.

Qualifications

JOB REQUIREMENTS:

Interpersonal skills to represent the Credit Union in a positive way.

High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty.

Thorough knowledge of deposit products and regulations.

Accuracy in the handling of cash, recording daily transactions, and attention to detail.

Good telephone manners and techniques.

Ability to work with minimal direction and exercise sound judgment.

Member account problem-solving skills.

Proficiency with related computer applications, spreadsheets, word processing, and database applications.

Ability to develop and maintain effective working relationships as a cohesive team.

High school diploma or the equivalent (i.e. GED).

Cash handling, sales, and customer service experience desired.

Must be bondable.

Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.

Reporting Relationship
Reports to the Vice President/Branch Managers as assigned.

Supervisory Responsibilities
This position is not responsible for supervision of other employees.

Equal Opportunity Employment Statement
GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union.

#ID

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other

Referrals increase your chances of interviewing at GreenState Credit Union by 2x

Get notified about new Member Service Representative jobs in Naperville, IL.