Customer Service Representative

Dexian; Overland Park (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in staffing and IT solutions is seeking a Patient Access Specialist in Overland Park, KS. The role involves data management, customer service support, and requires experience in healthcare. With a contract duration of 6 months and potential for hire based on performance, this position is ideal for individuals with strong customer service skills in high-pressure situations.

Qualifications

• Prior experience in Specialty Pharmacy or Customer Service is preferable.
• Ability to function in a high-volume, fast-paced environment.
• Experience working in healthcare or pharmaceutical industries is preferred.

Responsibilities

• Accurate data entry and account updates.
• Customer service support for overflow tasks.
• Manage information from medical billers and requirements.

Skills

Data Entry

Customer Service

Time Management

Multi-tasking

Education

High School Diploma

Post High School Education

Tools

Salesforce CRM

MS Office

Job description

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This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/yr - $20.00/yr

Direct message the job poster from Dexian

Senior Technical Recruiter | Customer Service Management

Job Title : Patient Access Specialist

Location : Overland Park, KS 66207

Duration : 6 Months contract ( temp to hire- based on performance)

Job Description

• Data Entry
• Need customer service for overflow help with other teams.
• Accuracy – creating accounts and cases.
• Updating information in accounts from Med Billers and Requirements
• Previous work experience in Specialty Pharmacy or Customer Service preferable.
• Professional level skills in computer use, including but not limited to MS Office, email, web-based applications, and keyboarding skills.
• Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills.
• This can be obtained through a combination of work experience and post high school education and need not be obtained in a traditional “customer service” setting.
• Strong ability to multi-task and strong time management skills.
• Ability to function in a high-volume, fast-paced environment.
• Dependable and strong work ethic.
• Ability to accept and implement feedback and coaching Specific type of experience preferred.
• Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience.
• Experience working in a health care/pharmaceutical industry environment.
• Understanding of challenges associated with patients’ medical condition.
• Preferred experience: Healthcare & insurance experience

If you are interested, please apply & reach out to Recruiter- Gaurav Yadav

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care, Health and Human Services, and Public Health

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