Customer Service Representative

TechOp Solutions International; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

TechOp Solutions International is seeking experienced call center professionals to support a government client, delivering excellent customer service with professionalism. You will answer and track calls, submit reports, and maintain accurate data in government systems.

Strong written and verbal communication, multitasking, and proficiency with CRMs and Microsoft Office are essential. Candidates must have a high school diploma or equivalent, pass a government background check, and demonstrate

Qualifications

• 3+ years of experience in a call center.
• High school diploma or equivalent.
• Ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Experience handling sensitive information.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and escape calls appropriately.
• Other duties, as assigned.

Skills

Call center experience

Communication skills

Multitasking

Data entry

Attention to detail

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office Suite

Telephony systems

Job description

We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems

• Accurately record all details in accordance with procedures

• Conduct database and open-source research

• Route and escape calls appropriately

• Other duties, as assigned

• 3 +experience in a call center

• High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

• Experience in handling sensitive information

• Ability to pass a government security background check.