Customer Care Representative

H; Orlando (FL); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

HSA options

401(k) with 6% match

Disability insurance

Wellness days

Generous time off

Job summary

Health & Happiness Group is seeking a Customer Care Representative to join our North America team in a hybrid role. You will handle customer service across phone, email, social media, and chat, while tracking issues and contributing to product improvements.

The ideal candidate has at least 1 year in customer service, strong communication, attention to detail, and a typing speed of 40 WPM. Orlando-based presence is expected 3 days per week.

Qualifications

• Minimum 1 year experience in a customer service role, preferably in an office-based environment.
• Strong verbal and written communication skills.
• Vigorous attention to detail in areas such as proofreading.
• A friendly, positive attitude with a calm and composed demeanor.
• Typing speed of at least 40 WPM.
• Proven self-starter with ability to juggle priorities and manage expectations.

Responsibilities

• Provide outstanding customer service via phone, email, social media, and chat.
• Provide trends and concerns regarding products to Leadership.
• Updates documents for company tracking (i.e. excel, PPT, Sharepoint, etc.).
• Track and respond to customer concerns via Amazon.
• Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment!
• Find opportunities to recommend additional products to customers based on the customer needs and past purchases.
• Contribute ideas on improving the customer experience!
• Maintain various spreadsheets, trackers and reports for marketing promotions and special projects.

Skills

Customer service

Strong communication

Attention to detail

Typing 40 WPM

Self-starter

Multitasking

Team collaboration

Office-based experience

Tools

Excel

SharePoint

PowerPoint

Job description

Customer Care Representative

Department: Customer Care

Employment Type: Full Time

Location: H&H North America

Reporting To: Customer Care Manager

Compensation: $17.00 / hour

Description

A bit about Health & Happiness GroupAt Health & Happiness, our vision is focused on premium nutrition and lifetime wellness; to inspire and achieve this vision we bring together seven international brands as we strive to make people around the world healthier and happier. We have established market positions in more than 15 countries in Asia-Pacific, Europe, North America and Oceania with more than 3,400 employees working across the globe. We are excited about our future as we expand these premium, proven and aspirational brands to new markets, greeting consumers in all life stages.

What this means for youThe variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily.

Our success as an organization is directly attributed to the health and happiness of our team. As a new team member, you will be empowered to positively contribute to our high-impact culture and be supported in bringing your whole self to work.

Duties and responsibilities

• Provide outstanding customer service via phone, email, social media, and chat
• Provide trends and concerns regarding products to Leadership
• Updates documents for company tracking (i.e. excel, PPT, Sharepoint, etc.)
• Track and respond to customer concerns via Amazon
• Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment!
• Find opportunities to recommend additional products to customers based on the customer needs and past purchases.
• Contribute ideas on improving the customer experience!
• Maintain various spreadsheets, trackers and reports for marketing promotions and special projects

Desired Skills and Experience

• Minimum 1 year experience in a customer service role, preferably in an office-based environment.
• Strong verbal and written communication skills.
• Vigorous attention to detail in areas such as proofreading.
• A friendly, positive attitude with a calm and composed demeanor.
• Typing speed of at least 40 WPM
• Proven self-starter with ability to juggle priorities and manage expectations.

This is a hybrid role and requires team members to work from our Orlando office 3 days/ week.

Benefits

• Medical, vision, and dental insurance
• HSA options
• 6% 401(k) match
• Short- and long-term disability insurance
• 3 annual wellness days
• Generous time off policy
• Monthly fitness stipend
• Opportunities for continued education & professional development
• Perks for your fur friends, including product stipends and pet insurance discounts

Local team members will be required to work from our Orlando office 3x/week.

As an equal opportunity employer, H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment.