Customer Services Rep. - Hybrid

Clopay Corporation; Goodyear (AZ); On-site; USD 55,000 - 80,000; Full time

Job summary

Clopay Corporation in Goodyear, AZ is seeking an Estimating Sales Representative to quote, price, and convert inquiries into orders for residential and commercial door projects. You will maintain pricing data, interpret specifications from customers, prepare quotes, and collaborate with outside sales to close jobs.

You will also review RFQs, stay current on product lines, and support new customer prospecting while maintaining strong relationships with distributors and internal teams.

Qualifications

• Maintain and use competitive pricing information for use in quoting.
• Provide assistance to customers concerning specification interpretation, write appropriate RFIs, quotations, and be empowered to close jobs within established guidelines, and resolve customer issues. Inform and engage the customer in the proper application of our products, within regulatory standards.
• Review requests for quotes and estimates; generate quotes/estimates using company sales strategies; remain knowledgeable and up-to-date with all product lines. Meet and exceed group sales targets.
• Work independently or with outside sales force to ensure information is correct prior to order entry, to close orders and provide revenue management.
• Generate reports as required to track bookings, revenue, close ratio, RFI logs, quote follow‑up logs, and contribution.
• Assist in new customer prospecting and new customer assimilation; foster mutually beneficial relationships with existing distributors and new accounts. Promote and teach Company's sales strategies at every occasion.
• Assist all departments in efficient communication with internal and external customers; maintain positive customer, vendor, and coworker relationships.
• Use Microsoft Office products such as Word, Excel, and Outlook and other databases to communicate, process billing, relay messages, etc.

Responsibilities

• Maintain and use competitive pricing information for quotations and proposals.
• Interpret customer specifications, draft RFIs and quotes, and close jobs within guidelines while addressing issues.
• Review RFQs and estimates; generate quotes using sales strategies and stay current on product lines; strive to meet/exceed sales targets.
• Collaborate with outside sales to ensure accurate information prior to order entry and successful order closure.
• Create reports to monitor bookings, revenue, close ratio, RFIs, and quote follow-ups.
• Prospect new customers and integrate them with existing distributors; promote company sales strategies.
• Foster positive relations with internal teams, vendors, and customers to ensure smooth communication.
• Utilize Word, Excel, Outlook and databases for communication, billing, and messaging.

Skills

Product knowledge

Communication skills

Telephone skills

Analytical skills

Cross-functional collaboration

Regulatory knowledge

Team collaboration

Education

Associate’s Degree or 5 years of inside sales experience in construction products

Tools

Pricing and order entry system

Job description

Job Description

Open the Door to Your Future with Clopay Corporation & CornellCookson

At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason, Ohio, and operating state‑art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American‑owned company and a wholly‑owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada, ensuring that we deliver the right door for every opening – from homes to businesses and beyond.

By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as \"America’s Favorite Garage Doors\", with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world’s most iconic stadiums and skyscrapers.

We currently have an opening for an Estimating Sales Rep. in our Goodyear location. Responsibilities include:

• Maintain and use competitive pricing information for use in quoting.
• Provide assistance to customers concerning specification interpretation, write appropriate RFI’s, quotations, and be empowered to close jobs within established guidelines, and resolve customer issues. Inform and engage the customer in the proper application of our products, within regulatory standards.
• Review requests for quotes and estimates; generate quotes/estimates using company sales strategies; remain knowledgeable and up-to-date with all product lines. Meet and exceed group sales targets.
• Work independently or with outside sales force to ensure information is correct prior to order entry, to close orders and provide revenue management.
• Generate reports as required to track bookings, revenue, close ratio, RFI logs, quote follow‑up logs, and contribution.
• Assist in new customer prospecting and new customer assimilation; foster mutually beneficial relationships with existing distributors and new accounts. Promote and teach Company's sales strategies at every occasion.
• Assist all departments in efficient communication with internal and external customers; maintain positive customer, vendor, and coworker relationships.
• Use Microsoft Office products such as Word, Excel, and Outlook and other databases to communicate, process billing, relay messages, etc.

Qualifications

• Associate’s Degree or 5 years of inside sales experience within the construction products industry.
• Advanced product knowledge, knowledge of product regulations and industry standards, communication skills, telephone skills, and analytical skills.
• Must work effectively with other areas of the organization.
• Proficient in the use of tools available in the Company’s pricing and order entry system.
• Ability to perform a take‑off from blueprints and interpret a specification as it relates to Company products.

Why Choose a Career With Us?

We don't just manufacture doors; we engineer the \"front door\" of the American dream and the security of global commerce. At Clopay, we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers, every member of the team plays a vital role in our success.

Our Team Members Thrive Because We Prioritize

• Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
• A Culture of \"What’s Next\": We invest heavily in automation, sustainable materials, and smart‑home integration to stay ahead of the curve.
• Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight‑knit, collaborative feel of a specialized craft team.
• A Legacy of Expertise: Join our \"Pioneer Club\"—a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
• Commitment to Innovation: We aren’t just keeping up with industry trends; we’re setting them. Whether it’s our exclusive WINDCODE® technology or our award‑winning designs, we provide the tools for you to do your best work.
• Community Focused: Our success is linked to the well‑being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.

Equal Opportunity Employer