Customer Service Representative

Koniag Government Services; Oklahoma City (OK); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid parental leave

Life and disability insurance

Flexible spending accounts

Commuter benefits

Tuition reimbursement

Job summary

Koniag Advisory Business Solutions seeks a Customer Service Representative to support KABS and our government customer in Oklahoma City, OK. The role requires ability to obtain a Public Trust and provides ongoing support during IHS core hours.

Responsibilities include handling inquiries, compiling reports, maintaining records, and assisting with administrative tasks. The position offers competitive benefits and growth within a federal contractor setting.

Qualifications

• High School Diploma required.
• College a plus or continuing education may benefit.
• Experience identifying relationships among organizational needs, costs, and inventory is preferred.

Responsibilities

• Receives and routes inquiries to the appropriate personnel.
• Reviews correspondence and prepares comments for action.
• Prepares letters, memoranda, and reports with accuracy.
• Assists in developing automated administrative reports.

Skills

Customer service

Problem-solving

Communication

Microsoft Office

Databases

Education

High School diploma

Some college

Tools

Word

Excel

PowerPoint

LINK

Job description

Koniag Advisory Business Solutions, a Koniag Government Services company, is seeking a Customer Service Representative to support KABS and our government customer in Oklahoma City, OK.

This position requires the candidate to be able to obtain a Public Trust.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

Koniag Advisory Business Solutions is seeking seasoned full time Customer Service Representatives who focus on customer support to join our team supporting the Indian Health Service, Oklahoma City Area Office and facilities throughout the Oklahoma City Area.

The employee compiles, analyzes, and summarizes information relating to the designated supply inventory requirements.

Performs administrative tasks for administrative functions, such as researching, gathering, extracting, reviewing, verifying, and consolidating a variety of statistical and financial data.

The end products include consolidated and/or simplified reports that provide clear and concise information.

Based upon guidance of supervisor, search files, compile reference materials to prepare correspondence and follow through to completion on all matters requiring action.

Hours: While work hours for certain task assignments may vary depending on the requirements of the assigned work and department, in general, the staff shall provide support during IHS core operation hours from 8:00 AM to 5:00 PM, Monday to Friday (local time) except local or national emergencies, administrative closing, and other IHS or Government directed facility closures.

Travel: Travel is not anticipated for this requirement. In the event of travel, it shall be paid in accordance with the Federal Travel Regulations and GSA travel rates. Government vehicles may also be utilized, subject to the rules and regulations of NSSC’s Fleet Management.

Principal responsibilities include:

• Receives telephone calls and refers inquiries or persons to individuals within the facility, responsible for the particular area of inquiry.
• Reviews incoming correspondence, refers to required personnel, and routes other incoming materials to the indicated individuals.
• Reviews memoranda, publications, etc., preparing pertinent comments to bring awareness to items about action/inaction.
• Composes and prepares letters, memoranda on such matters as requests for information on the status of requests, requisitions, and acknowledgement of correspondence received.
• Reviews outgoing correspondence for procedural and grammatical accuracy, conformance with general policy, format style, and adequacy.
• Reviews for accuracy documents such as purchase requisitions, purchase orders, training requests, and contractor invoices
• Considers the normal acquisition channels, lead time, availability, storage or staging space, frequency of use, and documentation requirements when providing support for buying, storing, and issuing supplies.
• Compiles, analyzes, and summarizes information relating to the designated supply inventory requirements.
• Assist in establishing, organizing, and maintaining records, including subject matter files, records, publications, directives, and related materials. Provides information from files when information is requested.
• Develops methods for automating administrative reports.
• Prepares narrative/descriptive information and summaries of data for reporting purposes.
• Draft reports, letters, and memorandums.
• UFMS duties, which include requisitions for NSSC.
• Prepares monthly, quarterly, and annual reports (or as needed) on account balances and status of funds.
• Assists in the management of funds for administrative support and other services.

Education and Experience:

• Required:High School Graduate.
• College a PlusExperience identifying and analyzing relationships among organizational needs and objectives, costs, and inventory management guidelines.
• Problem-solving techniques and processes, along with the ability to communicate, positively, solutions to problems that arise.
• Knowledge of customer service practices and problem-solving techniques to ensure the timely resolution of customer inquiries and of problems.
• Must be computer literate, have general knowledge of computerized databases, and must learn new computer software applications as necessary to accomplish tasks.
• Intermediate knowledge of various software (i.e., Word, Excel, PowerPoint, and LINK) to perform automation duties to include, but not limited to electronic mail, calendar, and database management.

Security Requirement:

Ability to obtain a Public Trust

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352