Help Desk Specialist

Koniag Government Services; Arlington (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Parental Leave

Life Insurance

Disability Insurance

Flexible Spending Accounts

Commuter Benefits

Tuition Reimbursement

Job summary

Koniag Data Solutions, a Koniag Government Services company, seeks a Help Desk Specialist with an active Secret clearance to support KDS and our government customer in Arlington, VA. The role involves troubleshooting across devices, software, and networks, ensuring IA compliance, and providing top-tier user support.

Candidates should have 2+ years of Help Desk experience, strong communication skills, and a customer-focused mindset.

Qualifications

• Active Secret clearance required.
• 2 years of Help Desk experience.
• High School Diploma or GED.

Responsibilities

• Perform touch labor: fix, configure, troubleshoot, and install software on end-user devices.
• Serve as Tier II primary POC for incidents and problems; escalate as needed.
• Ensure IA requirements are met for all devices and environments.
• Provide desktop support and knowledge of various OS, applications, and IT infrastructure.
• Configure system components and peripherals to support the operating environment.
• Advise on emerging technologies and evaluate help desk program effectiveness.

Skills

Problem-solving

Communication

Teamwork

Customer service

Incident escalation

Troubleshooting

Education

High School Diploma or GED

Tools

Active Directory

VMware/VDI

Windows OS

Job description

Koniag Data Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist with an active Secret clearance to support KDS and our government customer in Arlington, VA.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits, and tuition reimbursement.

Essential Functions, Responsibilities & Duties

• Will be required to perform Touch Labor, fixes, configuration, troubleshoot issues and problems, and install software for a variety of end-user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones.
• Tier II technicians are the primary POC for incident and problem resolution and escalation.
• Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base.
• Ensure Information Assurance (IA) requirements are met for all devices.
• Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving, and resolving computer and software problems.
• Knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure to serve as a customer technical analyst with responsibility for resolving the most complex customer problems.
• Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
• Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise on new and emerging technologies.
• Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
• Specialized knowledge of Microsoft software products, skill in applying operating systems, and the ability to configure system components such as disk drives, printers, and other peripherals needed to support the operating environment.
• Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems.
• Working knowledge of and experience working with Active Directory.
• Working knowledge of and experience working with local and secure networks.
• Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware.
• Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.
• Working knowledge of and experience working in and around Army environments and familiar with Classified IT support.
• Familiar with decommissioning of Army assets and Lifecycle Management SOPs.

Requirements

• An active Secret clearance
• High School Diploma or GED
• 2 years of Help Desk Experience

Extras

• Excellent problem-solving and troubleshooting skills.
• Effective communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work independently and collaboratively in a team-oriented environment.
• Certification in ITIL or other relevant service management certifications is a plus

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of KGS, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352