Customer Service Representative

Ben E. Keith Company; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Profit Sharing

Paid Time Off

Holidays

Wellness Program

EAP

Educational Assistance

Job summary

Ben E. Keith Company in Oklahoma City seeks a Customer Service Representative to process foodservice orders, communicate with customers, and support on-time fulfillment.

You will collaborate with sales, warehouse, transportation, and purchasing teams to ensure accuracy and exceptional service. The ideal candidate demonstrates strong communication, attention to detail, and experience in a fast-paced distribution environment, focusing on building lasting customer relationships and driving

Qualifications

• Excellent verbal, written, and telephone communication skills.
• Strong customer service mindset with the ability to build positive relationships.
• Ability to multitask and prioritize in a fast-paced distribution environment.
• Strong attention to detail and commitment to order accuracy.
• Effective problem-solving and conflict-resolution skills.

Responsibilities

• Receive customer orders via phone, email, and other channels.
• Enter and process orders in the company’s order management system.
• Verify product availability, pricing, substitutions, and delivery schedules.
• Assist customers with order modifications, shortages, credits, returns, and delivery inquiries.
• Coordinate with warehouse, transportation, purchasing, and sales teams to ensure on-time order fulfillment.
• Maintain accurate customer records and documentation.
• Investigate and resolve customer concerns with effective solutions.

Skills

Communication skills

Customer service mindset

Multitasking

Attention to detail

Problem solving

MS Office

Order entry systems

Organization

Team collaboration

Foodservice knowledge

Education

High School Diploma or GED

1 year customer service experience preferred

Tools

Order management system

CRM system

Job description

At Ben E. Keith Company, our legacy is strong—and our future is even stronger.

For more than a century, we’ve been leaders in fine food and premium beverage distribution, known for delivering excellence and building lasting partnerships. Today, our Food Division spans multiple states, and our Beverage Division brings top beverage brands to communities across Texas.

But what truly sets us apart is our commitment to people. We invest in our employees, empower growth, and create opportunities to make an impact—because when our people succeed, so do our customers and our business. Since 1906, that’s been our promise.

Position Summary

The Customer Service Representative serves as the primary point of contact for foodservice customers, ensuring accurate order processing, timely communication, and exceptional customer support. This role works closely with sales, warehouse, transportation, and purchasing teams to support the efficient distribution of food products and supplies. The ideal candidate is customer‑focused, detail‑oriented, and able to thrive in a fast‑paced distribution environment where accuracy and responsiveness are critical to customer success.

Essential Duties And Responsibilities

• Receive customer orders via phone, email, and other communication channels.
• Accurately enter and process foodservice orders in the company’s order management system.
• Verify product availability, pricing, substitutions, and delivery schedules.
• Assist customers with order modifications, shortages, credits, returns, and delivery inquiries.
• Provide professional and timely responses to customer questions regarding products, orders, and account information.
• Coordinate with warehouse, transportation, purchasing, and sales teams to ensure accurate and on-time order fulfillment.
• Proactively communicate product outages, substitutions, delays, and service‑related issues to customers.
• Maintain accurate customer records, order documentation, and account information.
• Investigate and resolve customer concerns while providing effective solutions and escalating issues when necessary.
• Monitor open orders and follow up to ensure customer expectations are met.
• Support company initiatives focused on customer satisfaction, retention, and service excellence.
• Perform administrative and data entry functions with a high degree of accuracy.

Schedule

• Monday through Friday: 8:00 AM to 5:00 PM
• Rotating Saturdays: 8:00 AM to 12:00 PM
• Additional hours or schedule flexibility may be required to support customer needs, peak business periods, and operational demands.

Required Skills And Competencies

• Excellent verbal, written, and telephone communication skills.
• Strong customer service mindset with the ability to build positive customer relationships.
• Ability to multitask and prioritize competing responsibilities in a fast‑paced distribution environment.
• Strong attention to detail and commitment to order accuracy.
• Effective problem‑solving and conflict‑resolution skills.
• Proficiency with Microsoft Office and order entry/customer management systems.
• Strong organizational and time‑management skills.
• Ability to work collaboratively with customers, sales representatives, warehouse personnel, and transportation teams.
• Knowledge of foodservice products, distribution operations, or supply chain processes is preferred.
• Ability to remain calm, professional, and service‑oriented under pressure.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of customer service, order entry, call center, or administrative experience preferred.
• Experience in foodservice distribution, wholesale distribution, logistics, or related industries strongly preferred.
• Proficient computer and data entry skills.
• Demonstrated ability to provide exceptional customer service while maintaining accuracy and efficiency.

We offer employees the opportunity to make a meaningful impact in collaborative, results‑driven environments supported by competitive benefits, including:

• Medical, Dental, Vision & Life Insurance
• 401(k) with Company Match + 100% Company‑Paid Profit Sharing
• Paid Time Off & Holidays
• Wellness, EAP & Educational Assistance

At Ben E. Keith, we value a diverse and inclusive workforce where different perspectives drive better decisions and innovation. We are an Equal Employment Opportunity and Affir… a VEVRAA Federal Contractor, considering all qualified applicants, including minorities, females, veterans, and individuals with disabilities.