Customer Service Representative

Manulife Financial; Northern (KY); Hybrid; USD 37,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan

Paid holidays

Vacation

Personal days

Sick leave

Adoption assistance

Job summary

Manulife Financial’s John Hancock Mutual Funds team is seeking a Customer Service Representative for a full-time remote role, anywhere in the United States. You will assist policyholders, agents and collaborators via phone, email and chat, delivering accurate information and proactive solutions.

The position emphasizes teamwork, adaptability in a fast-paced environment, and strong technical skills across multiple systems.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to navigate multiple computer systems and software applications.
• Commitment to timely, accurate responses with a positive attitude.
• Calm, professional demeanor in a changing environment.
• Deliver trusted service to John Hancock customers and build loyalty.
• Meet quality expectations for a positive customer experience.
• Translate scenarios into positive service experiences.
• Work well in a team and independently when needed.
• Strong attention to detail and research skills.
• Willingness to learn quickly and adapt in financial services.

Responsibilities

• Provide exceptional customer service to policyholders, agents, and collaborators via inbound calls, email and chat.
• Handle a high volume of inquiries and analyze problems to offer proactive solutions.
• Use multiple software systems to record interactions accurately.
• Demonstrate emotional intelligence and build relationships with customers and advisors.
• Stay updated on products, services and regulations to assist customers with financial/health goals.
• Collaborate with team members and other departments to resolve complex issues.

Skills

Customer service

Fast-paced environment

Tech-savvy

Team collaboration

Financial services knowledge

Tools

CRM software

Email/Chat software

Job description

Consider joining our team as a Customer Service Representative within our continuously growing John Hancock Mutual Funds team!

This is a full-time remote position and can be performed anywhere in New Hampshire, Massachusetts, and Arizona.

Responsibilities:

• Provide exceptional customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat.
• Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.
• Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions.
• Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.
• Stay updated on products, services, and industry regulations to provide accurate information to customers and support their financial and health goals.
• Collaborate closely with team members and other departments to resolve complex customer issues and seek support when required.

Qualifications

• Proven experience working in a fast-paced customer service environment.
• Strong technical skills and ability to navigate multiple computer systems and software applications.
• A high level of dedication to meet customer needs by providing timely, accurate responses with a positive attitude to those requesting information on products and service offerings.
• Ability to excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.
• Deliver trusted, professional, and reliable service to John Hancock customers and build customer satisfaction and loyalty.
• Meet quality expectations to ensure a positive customer experience.
• Translate scenarios that require problem resolution to positive service experiences.
• Strengthen the perception of John Hancock in the marketplace.
• Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently.
• Exceptional technical capabilities, research skills and your attention to detail is always a priority.
• Confidence in your ability to learn and apply information quickly.
• Knowledge of financial services would be a plus!

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、『あなたの未来に、わかりやすさを』を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出身、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[e-mail]までご連絡をお願いします。

Referenced Salary Location

米国,- アリゾナ州 フルタイムリモート

Working Arrangement

在宅勤務

Salary range is expected to be between

$36,880.00 USD - $57,625.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)