Sales Support Specialist

Manulife Financial; Boston (MA); Hybrid; USD 61,875 - 103,125; Full time

Benefits offered by this job

Health insurance

Paid time off

Incentive programs

Job summary

Manulife Financial is hiring a Sales Support Specialist to join their dynamic team in Boston, Massachusetts. This position involves supporting the insurance pre-sale process and enhancing sales through excellent customer service and product knowledge.

Ideal candidates are driven individuals eager to impact the sales process, possess strong communication skills, and are committed to obtaining necessary FINRA licenses. The role offers competitive compensation and opportunities for professional growth within the company.

Qualifications

• Willingness to learn and commit to study for licenses.
• Eager learners who want to transform the life insurance industry.
• Customer-centric mentality and excellent phone demeanor.

Responsibilities

• Support the life insurance pre-sale process.
• Handle outbound/inbound communications and case design.
• Develop technical expertise and product information knowledge.

Skills

Sales acumen

Customer service skills

Problem solving

Flexibility

Communication skills

Education

High School Diploma or equivalent

FINRA and State Insurance Licenses

Job description

The Sales Support Specialist is an exciting opportunity for individuals to join a dynamic team in a company that’s transforming the life insurance business with customer solutions like our innovative wellness program, Vitality, that supports our mission to make life insurance easier to buy, and fun to own. Incumbents will gain life insurance knowledge and technical expertise and be a part of a team that is critical in supporting the insurance pre‑sale process and helping the overall Sales & Distribution team achieve strategic priorities, initiatives, and sales goals. This role will focus on a variety of topics relating to the life insurance sales process, including product information, case design, illustrations, outbound/inbound communications, the new business and underwriting process, and various tools and resources.

Who are we looking for?

• Driven individuals that are eager to impact the sales process.
• Team players that enjoy working together on solutions that will impact our producers’ and customers’ lives.
• Willingness to learn and commit to study to achieve the necessary licenses.
• Eager learners that want to join us in transforming the life insurance industry.
• Excited colleagues that make working together fun and productive.
• Have a passion for the value we provide to our producers and customers.
• Customer‑centric mentality.
• Excellent phone demeanor, strong sales acumen, and customer service skills.
• Ability to problem solve and be flexible.
• Knowledge of financial services is a plus!

License Requirements

• FINRA SIE, Series 6, 63, and State Insurance Licenses, preferred. Will need to acquire licenses within 4 months of hire. Must pass at least one FINRA exam within the first 10 weeks of hire.

These licenses are a requirement of the role and need to be acquired in the outlined timeframes to remain in the Sales Support Specialist role.

What else does this role offer?

• FINRA and State Insurance license exam study materials.
• Reimbursement of any fees associated with the State Insurance Licenses or license renewals.
• Resources for any continuing education requirements associated.
• Opportunities to develop a wide breadth of industry knowledge and technical expertise.
• Opportunity to obtain industry designations, such as the CLU or ChFC.
• Exposure to numerous internal teams helping to support the life insurance pre‑ and post‑sale process.
• Opportunity to work in a collaborative, large team environment.
• Promotion opportunities within the Team and in the company.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは https://www.manulife.co.jp/ をご覧ください。

マニュライフは機会均等を是とする雇用主です。マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには [e-mail] までご連絡をお願いします。

Referenced Salary Location Boston, Massachusetts

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between $61,875.00 USD - $103,125.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights - Family & Medical Leave - Employee Polygraph Protection - Right to Work - E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)