Customer Service Representative

FHLB Des Moines; Northern (KY); Hybrid; USD 15,000 - 26,000; Full time

Job summary

Sysco Illinois is seeking a Customer Service Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately while coordinating with internal teams.

Responsibilities include handling inquiries, processing orders, sending invoices, and managing same-day deliveries. A high school diploma and 1 year of related experience are required, with call center experience preferred.

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Previous call center experience preferred.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Key pick-up request, handle transportation/routing on delivery questions.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintaining call list.
• Monitor orders before the cut-off.
• Communicate regularly with the AE and customers.
• Manage the same-day deliveries for OPCO.
• Perform other duties as directed by Supervisor.

Skills

Telephone skills

Fast-paced

MS Office

PC at desk

Education

High school diploma or equivalent

Job description

## Customer Service RepresentativeApplylocations: Greco Illinoistime type: Full timeposted on: Posted Todayjob requisition id: R262214**Company:**US1630 Greco Illinois (Bellissimo Distribution, LLC)**Sales Territory:**None**Zip Code:**60103**Travel Percentage:**0**Compensation Range:**19.00The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.You may be eligible to participate in the Company's Incentive Plan.**BENEFITS INFORMATION:**For information on Sysco’s Benefits, please visit https://SyscoBenefits.com**JOB SUMMARY** This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.**RESPONSIBILITIES*** Answer all incoming concerns/needs from all customers* Key pick-up request, Handle transportation/routing on delivery questions* Process will-call orders* Provide customers with invoice copies.* Process credits* Maintaining Call list* Monitor orders before the cut-off* Communicate regularly with the AE (account executives) and customers.* Manage the same-day deliveries for OPCO (operating company)* Perform other duties as directed by Supervisor.**QUALIFICATIONS** **Education*** High school diploma or equivalent.**Experience*** 1 year prior outside foodservice sales coordination or customer support experience* Preferred: Previous call center experience**Professional Skills*** Strong telephone communication skills* Able to work in a fast pace environment* Ability to sit and work at a PC for extended periods* Proficient in MS Office#LI-DF1**OVERVIEW:**Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.**AFFIRMATIVE ACTION STATEMENT:**Applicants must be currently authorized to work in the United States.We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.