Customer Service Representative

Moffitt Services; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Job summary

Moffitt Services is seeking a Customer Service Representative to deliver superior service by processing orders received via telephone, text, email, or internal channels. You will maintain quotes, provide timely information, and coordinate with dispatch and sales teams to ensure smooth deliveries.

The role requires a High School diploma or equivalent, strong communication, and the ability to identify sales opportunities.

Qualifications

• High School diploma or equivalent required; further education a plus.
• Experience in customer service is preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Process incoming orders via phone, text, email, or internal referrals.
• Enter orders accurately into database or filing systems.
• Answer inquiries and resolve issues to ensure customer satisfaction.
• Identify sales opportunities and follow up on potential leads.
• Assist customers with onboarding and order placement.
• Coordinate with internal teams to provide quotes, shipping dates, and order status.
• Maintain accurate quotes and records of processed quotes.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School diploma or equivalent

Some advanced education/training

Tools

Database systems

Job description

Moffitt Services is a Texas-based fuel and lubricants distributor that is committed to providing quality fuels, lubricants, and superior service to customers that operate heavy equipment, generators, automotive and truck fleets, and more. We offer ultra-low sulfur diesel for on-road and off-road use, biodiesel, Diesel Exhaust Fluid (DEF), gasoline, ethanol, E85, and kerosene as well as a full line of quality lubricants. Since 1947, the Moffitt brand has been synonymous with great service, and we encourage you to see why our customers prefer us over our competitors.

Moffitt Services is looking for a Customer Service Representative. This person will focus on creating and maintaining superior customer service, both externally and internally by processing orders received from customers via telephone, text, E-mail or from a company employee.

Essential Duties and Responsibilities

• Process incoming orders according to customer specifications; communicate updates, relay changes, and resolve issues to ensure full customer satisfaction.
• Enter orders accurately into database systems or complete necessary documentation.
• Handle customer inquiries with professionalism, providing timely and appropriate solutions; follow up to ensure resolution.
• Identify sales opportunities during customer interactions and proactively follow up on potential leads.
• Assist prospective customers with onboarding and order placement, guiding them through the process.
• Maintain positive working relationships with team members and management in a collaborative team environment.
• Protect client and company confidentiality by securely managing sensitive information.
• Communicate with company branches and outside sales teams to provide quotes, shipping dates, and order status updates.
• Use product knowledge to inform customers about pricing, availability, anticipated delays, and other relevant information.
• Follow up on active orders to ensure timely delivery as promised.
• Accurately calculate prices and shipping charges as needed.
• Receive, document, and address customer complaints, escalating issues when necessary.
• Coordinate with dispatch, shipping, warehouse, and logistics teams to trace or expedite missing or delayed deliveries.
• Respond to customer questions or direct them to the appropriate person or department for resolution.
• Prepare, type, and file quotes; maintain accurate and organized records for all processed quotes.
• Ensure quotes are completed and processed through the appropriate channels in a timely manner.

Education

At a minimum, a High School diploma plus some advanced education/training or equivalent combination of education and experience.

Travel Requirements

None.

Work Schedule/Benefits

This position is on-site Monday - Friday, 8:30-5:30 PM

Available to work 1 weekend per month for "On Call" program. Some overtime may be required during storm or emergency events.

Moffitt Services offers competitive insurance rates through medical, dental, and vision plans; and a 401(k)-match program.

Equal Employment Opportunity Statement

Moffitt Services is an equal opportunity employer, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other status protected by the laws.