Customer Service Representative

LoanMax Title Loans; North Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Vacation & PTO

Paid On-the-Job Training

Closed on Sundays

Job summary

North American Title Loans seeks a Customer Service Representative in Charleston, SC to support customers through the loan process with honesty and care.

In this role you will answer inquiries, evaluate vehicles, manage loan accounts and perform daily communication such as payment reminders and courtesy calls. A high school diploma is required, and previous customer service experience is preferred in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Basic computer and data entry skills.

Responsibilities

• Answer inquiries and assist customers through loan process.
• Evaluate vehicles and manage loan accounts.
• Make payment reminders and courtesy calls.

Skills

Communication skills

Positive attitude

Detail-oriented

Organized

Education

High school diploma or equivalent

Tools

Basic computer skills

Data entry

Job description

Now Hiring: Customer Service Representative

Location: 6050 Rivers Ave N. Charleston, SC 29406

Company: North American Title Loans

About the Role

At North American Title Loans, our Customer Service Representatives (CSRs) play a vital role in helping customers access the financial assistance they need with honesty, efficiency, and care.

As a CSR, you'll support customers through every step of the loan process-from answering inquiries and evaluating vehicles to managing loan accounts and performing daily communication such as payment reminders and courtesy calls.

If you're motivated, dependable, and looking for a long-term career opportunity, we want to hear from you!

Why Join Us?

• Competitive Salary
• Full-Time Schedule:
• Monday to Friday: 10:00 AM - 6:00 PM
• Rotating Saturdays: 9:00 AM - 2:00 PM
• Closed on Sundays!
• 6 Paid Holidays Per Year
• Medical, Dental, and Vision Insurance (eligibility begins on the 91st day of employment)
• Paid Vacation & Paid Time Off
• Paid On-the-Job Training

What We're Looking For

• General Requirements:
• Must be able to work full time
• Strong communication skills and a positive attitude
• Detail-oriented and organized

Education

• High school diploma or equivalent required

Experience

• Previous customer service experience preferred
• Basic computer and data entry skills

Personal Traits: We value honesty, motivation, and reliability. We're looking for someone who takes pride in their work, treats every customer with respect, and is ready to grow in a fast-paced, supportive environment.

About Us

North American Title Loans is one of America's most respected title loan companies, with nearly 1,000 locations across more than 20 states. Since 1990, we've helped customers get the short-term financial support they need through a fast, transparent, and customer-focused process.

Our Customer Service Representatives are truly the heart of our business. We expect high standards-and in return, we offer a workplace built on trust, respect, and opportunity.

Additional Requirements

• Criminal background check
• Consumer credit check
• Drug screening