Customer Service Representative

Airgas; Attleboro, Northern (MA, KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Comprehensive family benefits: Medical

Dental, Vision, Life, AD&D, Disability

401(k) with company match

Tuition Assistance

Paid Holidays, Vacation, Sick time

Benefits start after 30 days

Job summary

Airgas in North Attleboro, MA is hiring a Customer Service Representative to support order fulfillment and customer inquiries primarily by phone, with some interaction for pricing and vendor coordination.

This role focuses on delivering excellent service, managing orders, and collaborating with sales, branches, and other teams to ensure timely deliveries and accurate data entry. Benefits and a structured environment accompany daily customer support duties.

Qualifications

• High school diploma or equivalent.
• Prior Customer Service / Inside Sales experience.
• Hands-on proficiency with SAP.
• Google Workspace experience.
• Extreme attention to detail (handling precise tank, billing, and operational adjustments).
• Excellent customer service & communication skills.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Thoughtful problem-solving and analytical skills.
• Collaborative team orientation.
• Ability to prioritize effectively in a dynamic work environment.

Responsibilities

• Handles customer inquiries via telephone, email, fax, and in person.
• Facilitates sales by taking customer orders and serving as a trusted resource.
• Demonstrates knowledge of order-entry, data research, and service resolution processes.
• Performs data entry for sales and sales-related processes, including new account setup and maintenance.
• Provides data entry and maintenance for customer contact pricing.
• Addresses billing, cylinder balances, order status, and delivery timing with prompt follow-up.
• Researches products with vendors, including pricing and availability.
• Coordinates with internal departments to ensure timely communication on capabilities, delivery, and requirements.

Skills

Customer service

Inside sales

Attention to detail

Communication

Microsoft Office

Problem solving

Team orientation

Prioritization

Education

High school diploma

Tools

SAP

Google Workspace

Excel

Outlook

PowerPoint

Job description

## Customer Service RepresentativeApply: North Attleboro, MA - Retail shop: Full time: Posted Today: R10101136R10101136 Customer Service Representative (Open)Location:North Attleboro, MA - Retail shop## How will you CONTRIBUTE and GROW?We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.# At Airgas, we ****RESPECT**, **HONOR**** and ****VALUE**** diversity.# ****Airgas is Hiring for a** **Customer Service Representative** **in Billerica, MA!****# ****We are looking for you !***** $25 – $27 per hourplus Bonus* ****Comprehensive Family Benefits:**** Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.* ****Support for Parents****: We offer up to 14-week paid child birth benefits to support growing families.* ****Future Security:**** 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.* ****Early Access:**** Your benefits start after just 30 days of employmentThe **Customer Service Representative (CSR)** provides **collaborative support services** for all phases of the **order fulfillment process** to **Airgas customers** primarily over the **telephone** both locally and for remote locations in a region. The **CSR** **cultivates long-term customer partnerships** and delivers **exceptional customer service** through support including **sales**, **order entry**, **collaborative pricing alignment**, **master file maintenance**, **inquiry resolution**, **expediting**, **product research with vendors**, and **coordination with internal departments** including **field sales**.ESSENTIAL DUTIES & RESPONSIBILITIES:* **Maintains high-quality customer service** by **assisting customers** via **telephone**, **email**, **fax**, or in person, **facilitating** all phases of **order fulfilment** for **industrial, medical, and specialty gases**, as well as **welding and safety equipment**, **power and hand tools**, and other **products/supplies**.* **Answers** and **responds** to incoming **telephone inquiries** from our **customers**.* **Facilitates sales**, taking **customer orders** and serving as a **trusted resource** for **Airgas customers**.* **Demonstrates comprehensive knowledge** of all **order-entry**, **data research**, and **service resolution processes** necessary to **support customers**.* **Executes data entry** for **sales** and **sales-related processes**, including **new account set-up** and **maintenance** of **existing customer accounts**.* **Provides data entry** and **maintenance** for **customer contact pricing**.* **Ensures customer inquiries** regarding **billing questions**, **cylinder balances**, **order status**, and **delivery timing** are promptly and courteously addressed, providing **attentive follow-up** as necessary.* **Researches products** with **vendors**, including **pricing** and **availability**.* **Researches** and **builds alignment** to resolve **order delivery cycle challenges**.* **Researches** and **reviews** **customer account balances**, **invoices**, and **leases**.* **Interfaces** with **sales**, **customers**, **branches**, and other **operating areas** to provide timely and accurate **communication** regarding **capabilities**, **delivery**, and various **operating requirements**.* **Interacts** with **internal departments** to **coordinate deliveries** and **foster customer satisfaction**.* **Supports other duties** and **special projects** as assigned.## \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_## ## Are you a MATCH?**Required Qualifications:*** **High school diploma** or equivalent.* **Prior Customer Service / Inside Sales experience.*** **Hands-on proficiency with SAP (listed as preferred on posting, but prioritized during screening to minimize baseline training time).*** **Google Platform experience (Google Workspace/Suite).*** **Extreme attention to detail (handling precise tank, billing, and operational adjustments).*** **Excellent customer service** & **communication skills**, demonstrating a clear and effective speaking manner to **share information** with **customers** and **colleagues**.* **Working knowledge** of **Microsoft Office Suite**: **Outlook**, **Word**, **Excel**, and **PowerPoint**.* **Thoughtful problem-solving** and **analytical skills**..* **Collaborative team orientation** with the ability to support individual task execution.* Ability to **prioritize effectively** and **foster progress** in a **dynamic work environment**.* **Detail-oriented**.Preferred Qualifications:* **Practical math skills**, including addition, subtraction, multiplication, and division across units of measure, fractions, rates, ratios, and percentages* **Additional post-high school education** or **specialized training**.PHYSICAL DEMANDS: The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Employee may be required to remain stationary for extended periods of time. Employee may occasionally be required to traverse through office and/or manufacturing locations. Employee will frequently be required to actively listen and exchange information. Employee will be required to observe and assess information received via computer. Requires frequent use of computer and telephone. Extended periods of sitting and/or standing. Occasional bending, stooping, crouching, reaching, grasping, feeling and repetitive motions. Flexible to work overtime as needed.WORK ENVIRONMENT: The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Work environment is mainly an office setting with minimal exposure to loud noises or temperature changes. Minimal to no travel.NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility nor does it imply an employment agreement.