Customer Service Representative

ComSonics, Inc.; Norcross (GA); Presencial; USD 43.000 - 54.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, Dental, and Vision coverage

401(k)

Life Insurance

HSA and FSA options

Paid Time Off

Employee Stock Option Plan (ESOP)

Resumo da vaga

ComSonics, Inc. seeks a Customer Service Representative to own assigned accounts and deliver a seamless customer experience from quote through fulfillment. You will prepare accurate proposals, coordinate across teams, resolve issues quickly, and partner with outside sales to grow new accounts.

The role requires an Associate's degree and at least 3 years of electronics sales experience. You will work onsite in Norcross, GA, Monday–Friday, with opportunities for commission on assigned accounts.

Qualificações

• Associate's degree (A.A.) or equivalent is required.
• Minimum 3 years of related electronics sales experience (or equivalent combination of education and experience).

Responsabilidades

• Own assigned accounts and deliver a seamless customer experience from quote through fulfillment.
• Prepare material quotes and supporting data for customer proposals and RFQs.
• Serve as liaison between customers and internal operating teams to resolve order, schedule, and documentation issues.
• Support account performance reporting and assist with cost accounting as needed.

Conhecimentos

Customer service

Account management

Proposal preparation

Cross-team coordination

Communication

Formação

Associate's degree (A.A.) or equivalent

Descrição da vaga

Core Responsibilities

As a Customer Service Representative, you'll own assigned accounts and deliver a seamless customer experience from quote through fulfillment. You'll prepare accurate proposals, coordinate clearly across teams, resolve issues quickly, and partner with outside sales to help grow new accounts.

• Manage end-to-end service for assigned customers and act as the primary point of contact
• Prepare material quotes and supporting data for customer proposals and RFQs
• Serve as liaison between customers and internal operating teams to resolve order, schedule, and documentation issues
• Support account performance reporting and, as needed, assist with cost accounting

Required qualifications:

• Associate's degree (A.A.) or equivalent
• Minimum 3 years of related electronics sales experience (or equivalent combination of education and experience)

Pay range: $43,113–$53,891, plus commission on assigned accounts.

Total Rewards

• Medical, Dental, and Vision coverage
• 401(k)
• Life Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Paid Time Off
• an Employee Stock Option Plan (ESOP) to participate in long-term value.

How Your Day Runs

You'll work onsite in Norcross, GA, Monday–Friday. The day typically starts by checking priority customer requests and aligning with the outside sales team on active proposals and new-account needs. You'll spend focused time building clean, defensible quote packages, then pivot to coordinating with internal departments to keep details tight and expectations clear. As issues surface, you'll drive them to closure with direct communication and documented decisions. Late-day time is often used to confirm open items, update stakeholders, and keep account records current so nothing slips overnight.