Customer Service Representative

TPI Global Solutions; Ashburn (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

TPI Global Solutions is seeking a customer-oriented associate to enter and check orders, handle customer calls and emails, and manage quotes and RMAs.

You will work under the Regional Manager to grow sales in your territory, update databases, and support ISO quality initiatives.

Strong communication, organizational and multitasking skills are required, with prior customer service or technical experience preferred.

Qualifications

• 1-3 years of professional experience.
• Sales experience preferred.
• Strong written and verbal communication.
• Strong organizational and analytical skills.
• Detail oriented with attention to accuracy.
• Multitasking in a fast-paced environment.
• Customer service or technical experience preferred.
• Experience in fast-paced environments.

Responsibilities

• Enter and check orders; respond to customer calls and emails.
• Handle quotes and issues and update RMAs.
• Post-sales and quotes follow-up; run assigned reports.
• Manage accounts and relationships within a territory with Regional Manager.
• Engage daily with Regional Manager to prioritize workflow and activities.
• Update customer, account and opportunity data in various databases.
• Support ISO quality system and continuous improvement efforts.
• Train new employees as assigned; contribute to a positive work environment.
• Other duties as assigned.

Skills

1-3 years exp

Sales experience

Communication skills

Interpersonal skills

Organizational skills

Analytical skills

Detail oriented

Multitasking

Customer service

Technical experience

Job description

• Enter and check orders. Handle customer phone calls and emails. Handle quotes and issues and update RMA’s. Post sales and quotes follow up. Run reports as assigned.
• Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities.
• Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs.
• Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value.
• Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment.
• Other Duties as assigned

Skills:

• 1-3 years of experience
• Minimum of 1 year sales experience preferred
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to work and multi-task in a fast paced environment
• Previous customer service or technical experience preferred.