Customer Service Representative

UnitedHealth Group; New York, Northern (NY, KY); Hybrid; Confidential; Full time

Job summary

UnitedHealth Group is seeking an onsite Call Center Associate at Bassett Medical Center in Cooperstown, NY. The role handles inbound calls, schedules, and patient inquiries, with training provided. Shift is full-time, Monday–Friday, 2:30pm–11:00pm, with possible overtime. Requires a high school diploma and basic computer skills.

Candidates with healthcare customer service experience are preferred; compensation ranges from $16 to $29 per hour, with benefits and growth opportunities offered.

Qualifications

• High School Diploma / GED required.
• Must be 18 years of age or older.
• Familiarity with Windows PC applications and basic computer use.
• Ability to work full-time onsite at Bassett Medical Center, 31 Beaver Street, Cooperstown, NY.

Responsibilities

• Answer inbound calls and provide a high-quality patient/caller experience.
• Respond to code and emergency team responses as needed.
• Monitor hospital alarm systems and respond in a timely manner.
• Schedule, reschedule, and cancel appointments.
• Document all actions taken within the system and complete tasks per departmental standards.
• Respond to general information requests from patients, physicians, medical offices, and other callers.
• Communicate professionally and efficiently in all interactions.

Skills

Customer service

Onsite work

Shift flexibility

Education

High school diploma or GED

Tools

Windows PC

Job description

This position is Onsite. Our office is located at 31 Beaver Street, Cooperstown, NY.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 2:30pm - 11:00pm. It may be necessary, given the business need, to work occasional overtime.

We offer 3 weeks of on-the-job training. During normal business of 8:00am - 4:30pm, Monday - Friday.

The primary work location is accessible only by stairs. Regular access to office space located on the third floor is required as part of performing essential job functions.

Primary Responsibilities:

• Answering inbound phone calls while providing a high-quality patient/caller experience.
• Responsible for code and emergency team responses.
• Responsible for monitoring various hospital alarm systems and responding in an efficient and timely manner.
• Scheduling, rescheduling, and canceling appointments.
• Working all assigned tasks in a timely manner according to departmental standards and documenting all actions taken within the system.
• Responding to general information requests and/or inquiries from patients, physicians, medical offices, and other callers.
• Communicating effectively and in a professional manner.
• Processing all work-related responsibilities in an efficient, timely and accurate manner.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work full-time onsite at Bassett Medical Center, 31 Beaver Street, Cooperstown, NY.
• Ability to work full-time Monday - Friday, 2:30pm - 11:00pm

Preferred Qualifications:

• 1+ years of experience in healthcare customer service

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.