Customer Service Representative

Optum; Village of Cooperstown (NY); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

Optum is seeking a Customer Service Representative to join our on-site team at Bassett Medical Center in Cooperstown, NY. The role involves handling inbound calls, assisting patients, and scheduling appointments within our care-focused environment.

Requirements include a High School Diploma or GED, 18+, and comfort with Windows PC applications. Shift is Saturday through Wednesday, 6:00am–2:30pm, with potential overtime and training provided.

Qualifications

• High School Diploma / GED.
• Must be 18 years or older.
• Familiar with computer and Windows PC applications.
• Ability to work full time onsite at Bassett Medical Center, 31 Beaver Street, Cooperstown, NY.
• Availability to work Saturday–Wednesday, 6:00am–2:30pm.

Responsibilities

• Answer inbound calls with high-quality patient/caller experience.
• Monitor hospital alarm systems and respond promptly.
• Schedule, reschedule, and cancel appointments.
• Document actions in the system and handle inquiries.
• Communicate professionally and efficiently.

Skills

Familiarity with computer applications

Education

High School Diploma / GED

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Customer Service Representative (2381788)

Job Number:

2381788

This position is Onsite. Our office is located at 31 Beaver Street, Cooperstown, NY.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

This position is full-time Saturday - Wednesday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 6:00am – 2:30pm. It may be necessary, given the business need, to work occasional overtime.

We offer 3 weeks of on-the-job training. During normal business of 8:00am - 4:30pm, Monday - Friday.

Primary Responsibilities

• Answering inbound phone calls while providing a high-quality patient/caller experience.
• Responsible for code and emergency team responses.
• Responsible for monitoring various hospital alarm systems and responding in an efficient and timely manner.
• Scheduling, rescheduling, and canceling appointments.
• Working all assigned tasks in a timely manner according to departmental standards and documenting all actions taken within the system.
• Responding to general information requests and/or inquiries from patients, physicians, medical offices, and other callers.
• Communicating effectively and in a professional manner.
• Processing all work-related responsibilities in an efficient, timely and accurate manner.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work full time onsite at Bassett Medical Center, 31 Beaver Street, Cooperstown, NY
• Ability to work full-time Saturday – Wednesday, 6:00am – 2:30pm

Preferred Qualifications

• 1+ years of experience in healthcare customer service

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

In addition to your salary, we offer benefits such as:

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.