Customer Service Representative

ABM US; New York (NY); Vor Ort; USD 30.000 - 43.000; Vollzeit

Zusammenfassung

ABM US is seeking a supervisor-in-charge to lead parking lot personnel, ensuring safe and efficient service. You will resolve issues at exit plazas, train and advise cashiers, and perform regular inspections of equipment and facilities.

The role requires at least one year of lead or supervisory experience and a valid driver’s license. The pay is $26.31/hr, with offers varying by location and experience.

Qualifikationen

• Customer service experience is required.
• One year of lead or supervisory experience is preferred.

Aufgaben

• Provide first-line supervision of all contractor personnel in parking lot operation to ensure safety and efficiency.
• Resolve problems at exit plazas as needed.
• Check all parking equipment and areas for condition and serviceability; note deficiencies in supervisor log.
• Ensure timely communication with patrons and resolve patron issues at entry/exit lanes and prepaid stations.
• Monitor time clocks and verify time stamping during shifts.
• Conduct regular field inspections and report deficiencies to the SIC or Operations Managers.
• Inspect company vehicles for cleanliness and damage and report findings for corrective action.
• Supervise elevators and escalators at locations as required to meet operations.

Kenntnisse

Customer service experience

Supervisory experience

Jobbeschreibung

Under the direction of the Supervisor-In-Charge provide the first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit plazas. Check all parking equipment and areas for condition and serviceability

Pay: $26.31/hr

The pay listed is the hourly rate for this position. A specific offer will vary based on applicant’sexperience, skills, abilities, geographic location,and alignment with market data.

• Must master all of the job functions and responsibilities of the cashiers, supervise them, and render such advice and training to them as necessary.
• Supervisors should be prepared to work any assign posts given to them at any point.
• Possess significant computer training to enable him/her to train new supervisors and to correct problems that may result from malfunctioning of the equipment or its improper use.
• Must be in communication with patrons and be able to solve a patron’s problem at entry lanes, exit lanes and pre-paid stations.
• Do not leave assigned post unattended without prior approval from the SIC.
• Must be able to understand and use the Revenue Control system.
• Under the direction of the Supervisor-In-Charge provide the first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit plazas.
• Check all parking equipment and areas for condition and serviceability. Note cleanliness, rubbish, broken glass, condition of time clock, doors, windows, instruction cards and sheets and all equipment. Note deficiencies and corrective action in supervisor’s log.
• Check accuracy of time stamped by all time clocks at least once during assigned shift.
• Conduct field inspections on a regular basis and report deficiencies to the Supervisor-In-Charge where the Port Authority corrective action is required. Submit reports to supervisor-In-Charge and/or Operations Managers as conditions warrant.
• Physically inspect company vehicles for cleanliness and damage, and report findings to SIC for corrective action.
• Supervise elevators, escalators at locations if required to satisfy operational needs.

Qualifications

• 18 years of age or older.
• Valid driver's license

Preferred Qualifications

• Customer Service Experience
• One year of lead or supervisory experience

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM does not accept unsolicited resumes or submissions outside of this portal.