Customer Service Representative

ABM; New York (NY); On-site; USD 30,000 - 43,000; Full time

Job summary

ABM in New York seeks a supervisor to lead the contractor staff at the parking facility, ensuring safe, efficient service and problem resolution at entry and exit points. The role requires overseeing equipment, time clocks, and daily operations.

You will supervise cashiers, train staff, and coordinate with management to maintain high service standards. Valid license and 18+ are required; one year of supervisory experience is preferred.

Qualifications

• 18 years of age or older.
• Valid driver's license.
• One year of lead or supervisory experience preferred.
• Customer service experience preferred.

Responsibilities

• Provide first-line supervision of contractor personnel in parking lot operation.
• Resolve problems at exit plazas and maintain safe, efficient service.
• Check parking equipment and areas for condition and serviceability.
• Record deficiencies and corrective actions in supervisor’s log.
• Ensure time clocks are accurate and inspected during shift.
• Inspect company vehicles and report issues for action.

Skills

Leadership

Customer service

Training & coaching

Computer training

Tools

Revenue Control system

Job description

Under the direction of the Supervisor-In-Charge provide the first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit plazas. Check all parking equipment and areas for condition and serviceability

Pay: $26.31/hr

The pay listed is the hourly rate for this position. A specific offer will vary based on applicant’sexperience, skills, abilities, geographic location,and alignment with market data.

• Must master all of the job functions and responsibilities of the cashiers, supervise them, and render such advice and training to them as necessary.
• Supervisors should be prepared to work any assign posts given to them at any point.
• Possess significant computer training to enable him/her to train new supervisors and to correct problems that may result from malfunctioning of the equipment or its improper use.
• Must be in communication with patrons and be able to solve a patron’s problem at entry lanes, exit lanes and pre-paid stations.
• Do not leave assigned post unattended without prior approval from the SIC.
• Must be able to understand and use the Revenue Control system.
• Under the direction of the Supervisor-In-Charge provide the first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit plazas.
• Check all parking equipment and areas for condition and serviceability. Note cleanliness, rubbish, broken glass, condition of time clock, doors, windows, instruction cards and sheets and all equipment. Note deficiencies and corrective action in supervisor’s log.
• Check accuracy of time stamped by all time clocks at least once during assigned shift.
• Conduct field inspections on a regular basis and report deficiencies to the Supervisor-In-Charge where the Port Authority corrective action is required. Submit reports to supervisor-In-Charge and/or Operations Managers as conditions warrant.
• Physically inspect company vehicles for cleanliness and damage, and report findings to SIC for corrective action.
• Supervise elevators, escalators at locations if required to satisfy operational needs.

Qualifications

• 18 years of age or older.
• Valid driver's license

Preferred Qualifications

• Customer Service Experience
• One year of lead or supervisory experience

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM does not accept unsolicited resumes or submissions outside of this portal.