Customer Service Representative

GAL Manufacturing; New York (NY); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

HSA

401(K)/ Company Match/ Non-Elective

Commuter Benefits (NYC)

Generous PTO

Tuition Reimbursement

Employee Assistance Program (EAP)

Plum Benefits

Job summary

GAL Manufacturing in Bronx, NY is seeking a Customer Service Representative for a regular full-time role. You will handle customer inquiries, process orders, and provide product information to ensure satisfaction.

The position requires 2+ years in customer service or order management, with experience in CRM/ERP and MS Office. You’ll collaborate with Production, Scheduling, Engineering, and Logistics to resolve issues and maintain accurate records.

Qualifications

• Associate degree required; bachelor's degree preferred.
• At least 2 years in customer service, order management, or administrative support.
• Experience with CRM, ERP, or order entry systems.
• Proficiency in Microsoft Office (Outlook, Excel, SharePoint, etc.).
• Strong multitasking and time-management skills.
• Excellent written and verbal communication skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Provided superior service by understanding and responsively satisfying customer requirements.
• Manage high-volume customer communications and order processing.
• Provide customers with product knowledge and usage information.
• Investigate and assist in resolving order discrepancies, shipping issues, and customer concerns.
• Make recommendations to business unit on matters impacting account service such as inventory, chronic problems, and unique requirements.
• Maintain accurate documentation in company systems.
• Understand GAL’s best practices on a whole to help customers identify the correct person to speak to.
• Knowledge of Customer preferences.
• Customer liaison between internal GAL departments (Production, Scheduling, Engineering, Logistics, etc.).
• Follow established procedures and service standards to ensure consistency and accuracy.

Skills

Customer service

Order management

Administrative support

CRM software

ERP systems

Order entry systems

Microsoft Office

Time management

Phone communication

Written communication

Problem-solving

Education

Associate's degree

Bachelor's degree

Tools

CRM software

ERP systems

Order entry systems

SharePoint

Microsoft Excel

Job description

G.A.L. Manufacturing Bronx - Bronx, NY 10451

Overview

Position Type:

Full Time

Job Shift:

Normal Business Hours

Category:

Indirect Labor - IDL

Description

Customer Service Representative
Regular Position, Full Time
Bronx, NY

If you are a forward-thinker interested in fostering a dynamic and supportive environment, then keep reading! We are searching for a Customer Service Representative to join our GAL team at Vantage Elevation.

About Us

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.

The Customer Service Representative interacts with customers on behalf of the organization. They provide information about products and services, take orders, respond to customer complaints, and process returns.

Requirements

We are searching for a candidate with:

• Associate’s degree required, bachelor’s degree preferred
• 2+ years of experience in customer service, order management, or administrative support
• Experience working with CRM, ERP, or order entry systems; familiarity with order lifecycle management preferred
• Proficiency in Microsoft Office (Outlook, Excel, SharePoint, etc.)
• Self-directed with ability to prioritize tasks, manage time effectively, and handle multiple responsibilities in a fast-paced environment
• Strong phone presence and written communication skills
• Strong problem-solving and decision‑making abilities

Duties and Responsibilities

A typical day may include:

• Provided superior service by understanding and responsively satisfying customer requirements
• Manage high-volume customer communications and order processing
• Provide customers with product knowledge and usage information
• Investigate and assist in resolving order discrepancies, shipping issues, and customer concerns
• Make recommendations to business unit on matters impacting account service such as inventory, chronic problems, and unique requirements
• Maintain accurate documentation in company systems
• Understand GAL’s best practices on a whole to help customers identify the correct person to speak to
• Knowledge of Customer preferences
• Customer liaison between internal GAL departments (Production, Scheduling, Engineering, Logistics, etc.)
• Follow established procedures and service standards to ensure consistency and accuracy

Benefits of Working With Us

• Salary for New York City Based Applicants: $23.00 and $28.00 (actual compensation will be determined based on experience, location, and in keeping with local legislation).
• Medical/Dental/Vision/Life Insurance
• HSA
• 401(K)/ Company Match/ Non‑Elective
• Commuter Benefits (NYC)
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Plum Benefits
• … and more!

Position Details

• Full time
• Day shifts, generally 8:00 AM – 4:30 PM
• Bronx, NY
• Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.