Customer service Representative

Prospect Infosys Inc; Nashville (TN); Hybrid; USD 26.000 - 37.000; Vollzeit

Zusammenfassung

Prospect Infosys Inc. in Nashville, TN is seeking a Customer Service Representative for a 12-month contract. The role is hybrid, requiring onsite and remote work as schedules dictate, with a pay rate of $23 per hour on a 1099 basis.

You will support legal casework by handling client communications and data gathering. Responsibilities include determining eligibility for care programs, coordinating schedules, conducting client interviews, and drafting documents under attorney guidance.

Qualifikationen

• Must have a bachelor's or associate degree.
• Background in Paralegal studies is a plus.
• Experience in a legal environment is a plus.
• Customer service or call center experience is a plus.
• Proven technical skills with Microsoft Office applications.

Aufgaben

• Determine individual and family eligibility for care programs.
• Assist in coordinating and communicating schedules to clients.
• Conduct client interviews, collect facts, and compile case data for attorneys.
• Timely management of casework with proper documentation and resolution.
• Provide legal research and draft legal documents; document findings.
• Navigate multiple databases to extract information.
• Attend workgroup meetings and participate in discussions.
• Assist leadership team as necessary.

Kenntnisse

Customer service

Communication skills

Time management

Attention to detail

Problem solving

Microsoft Word

Excel

Outlook

PowerPoint

SharePoint

Ausbildung

Bachelor's degree

Associate degree

Paralegal studies

Tools

Microsoft Word

Excel

Outlook

PowerPoint

SharePoint

Jobbeschreibung

Job Title: Customer service Representative

Location: Nashville TN(Hybrid)

Duration: 12 Months

Rate: $23/hr. on 1099

Key Responsibilities:

• Determine individual and family eligibility for our Client's care programs.
• Assist in coordinating and communicating schedules to internal/external Clients.
• Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
• Timely management of casework, including proper documentation and case resolution.
• Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.
• Work efficiently / effectively in multiple databases to extract information.
• Attend workgroup meetings and participate in discussions.
• Assist leadership team, as necessary.

Requirements and Skills

• Must have a bachelor's or associate degree.
• A background in Paralegal studies is a plus.
• Work experience in a Legal environment a plus.
• Customer service or call center experience a plus.
• Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
• Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
• Excellent verbal and written communications skills.
• Keen attention to detail and adherence to deadlines.
• Strong time management, note-taking, email organization, and distribution skills.
• Critical thinking and problem-solving skills.

Other Important Information

• The position is a hybrid position in downtown Nashville, TN. The contractor will work onsite and remotely based on the team's schedule.
• The position is contract for 12 months with an opportunity to be extended.