Customer Service Representative

Discount Tobacco Outlet Inc; Nashville (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Discount Tobacco Outlet Inc in Nashville seeks a friendly Cashier to provide fast, accurate service at the register, handle cash and lottery transactions, and maintain a clean checkout area.

The ideal candidate is dependable, punctual, with good customer service skills, able to follow policies, verify IDs for age-restricted products, and work various shifts in a fast-paced retail environment.

Qualifications

• Must be dependable and punctual.
• Must have good customer service skills.
• Must be able to accurately handle cash and transactions.
• Must be able to follow instructions and company policies.
• Must be comfortable working with customers and handling age-restricted products.
• Previous cashier or retail experience is preferred but not required.
• Must meet all applicable age and legal requirements for the position.

Responsibilities

• Provide excellent customer service.
• Operate the cash register accurately.
• Handle cash and other forms of payment responsibly.
• Sell and process lottery products according to company procedures.
• Properly verify identification when required for age-restricted products.
• Maintain a clean and organized checkout and sales area.
• Stock and organize merchandise as directed.
• Monitor the store for potential theft or suspicious activity.
• Follow all company policies and procedures.
• Maintain dependable attendance and punctuality.
• Work assigned shifts and follow the established schedule.
• Report cash, inventory, customer, or operational issues to the Store Manager.

Skills

Dependable and punctual

Customer service

Cash handling

Follow instructions

Age-restricted product handling

Retail experience (preferred)

Professional appearance

Tools

Cash register

Lottery system

Job description

Description

The Cashier is responsible for providing friendly and efficient customer service while accurately processing customer purchases, handling cash, and operating the register and lottery system.

The Cashier is expected to maintain a clean and organized store, properly stock merchandise, follow all company policies, and comply with all applicable laws regarding tobacco, lottery, and other age-restricted products.

The ideal candidate is dependable, honest, friendly, detail-oriented, and able to work independently in a fast-paced retail environment.

Primary Responsibilities

• Provide excellent customer service.
• Operate the cash register accurately.
• Handle cash and other forms of payment responsibly.
• Sell and process lottery products according to company procedures.
• Properly verify identification when required for age-restricted products.
• Maintain a clean and organized checkout and sales area.
• Stock and organize merchandise as directed.
• Monitor the store for potential theft or suspicious activity.
• Follow all company policies and procedures.
• Maintain dependable attendance and punctuality.
• Work assigned shifts and follow the established schedule.
• Report cash, inventory, customer, or operational issues to the Store Manager.

Qualifications

• Must be dependable and punctual.
• Must have good customer service skills.
• Must be able to accurately handle cash and transactions.
• Must be able to follow instructions and company policies.
• Must be comfortable working with customers and handling age-restricted products.
• Previous cashier or retail experience is preferred but not required.
• Must meet all applicable age and legal requirements for the position.

Physical Requirements

The employee must be able to stand for extended periods, walk throughout the store, bend, reach, lift and carry merchandise, and perform other physical tasks reasonably required for normal store operations.

Work Environment

This is a retail store position that may require working mornings, evenings, weekends, holidays, and other scheduled shifts based on business needs.

The employee is expected to maintain a professional attitude and appearance and provide courteous service to every customer.

Requirements

The Cashier is responsible for providing excellent customer service while accurately processing sales, handling cash, operating the register and lottery system, maintaining store appearance, and following all Company policies and applicable laws.

The Cashier is expected to be dependable, punctual, professional, and attentive throughout the scheduled shift.

Essential Job Requirements

1. Attendance & Schedule

• [ ] Report to work on time and be ready to begin working at the scheduled start time.
• [ ] Work the complete scheduled shift unless otherwise approved by management.
• [ ] Follow the employee schedule established by management.
• [ ] Do not arrive early, leave early, stay late, or work outside the scheduled hours without management approval.
• [ ] Notify the Manager as soon as reasonably possible if unable to report to work or if running late.
• [ ] Maintain dependable attendance and punctuality.
• [ ] Accurately clock in and out according to Company procedures.
• [ ] Do not clock in or out for another employee.
• [ ] Obtain management approval before voluntarily picking up additional hours or shifts.

2. Customer Service

• [ ] Greet customers in a professional and courteous manner.
• [ ] Provide prompt and friendly service.
• [ ] Answer customer questions accurately or obtain assistance from management when necessary.
• [ ] Maintain a professional attitude even when dealing with difficult customers.