Customer Service Representative

UMI Stone/Opustone; Naples (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer Paid Life Insurance

Flexible Spending Accounts

Voluntary Short-Term Disability

Job summary

UMI Stone/Opustone is looking for a full-time Coordinator to manage customer ordering processes in Naples, Florida. Responsibilities include processing orders, maintaining customer records, and providing administrative support while ensuring customer satisfaction.

The ideal candidate must have a high school diploma, excellent organizational skills, and the ability to multitask. A strong work ethic and attention to detail are essential in this dynamic work environment with occasional warehouse exposure.

Benefits include medical, dental, vision, and various insurance options to support employee well-being.

Qualifications

• Ability to type 30-35 words per minute.

Responsibilities

• Coordinate and manage the customer ordering process.
• Communicate with customers about deliveries and backorders.
• Maintain customer records by updating account information.
• Resolve product or service problems efficiently.
• Provide clerical and administrative support as necessary.

Skills

Multi-tasking

Organization

Time management

Attention to Detail

Customer Engagement

Education

High school Diploma/GED

Job description

Overview

It is the primary responsibility of this position to coordinate and manage the customer ordering process. This includes but is not limited to creating order acknowledgements, posting signed order acknowledgements and payments to individual orders, communicating with customers on deliveries and backorders, and answering general order/material questions. Moreover, below details additional responsibilities related to maintaining the customer relationship, as well as a general office responsibility.

Job Responsibilities

• Processing order acknowledgements from inception, recording approval documents on order acknowledgements, accepting payment if applicable, and setting delivery of product.
• Attracting potential customers by answering product and service questions; suggesting information about other products and services.
• Maintaining customer records by updating account information.
• Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Providing clerical and administrative support as necessary.
• Providing showroom support by assisting with customer selection as necessary.

Accountabilities and Performance Measures

Time Management, Customer Engagement, Attention to Detail, Well Organized

Work Environment

Requires occasional lifting up to 25 pounds. Must be able to multitask and complete tasks. Must have ability to work in both an office and warehouse setting. Requires occasional exposure to outdoor weather conditions.

Requirements / Education and Experience

• High school Diploma/GED
• Ability to type 30‑35 words per minute

Personal Attributes

• Work Ethic – Multi‑tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented

Benefits

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• Voluntary Short‑Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

EEO

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type / Expected Hours of Work

This is a full‑time position that requires overtime as business needs dictate.

Other Duties

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.