Customer Service Representative

Woody Buick GMC of Gurnee; Naperville (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Representatives to join their call center team. This role is perfect for individuals who excel at providing exceptional service and enjoy engaging with customers. As part of a family-owned dealership, you will be part of a positive work environment that values customer satisfaction and community involvement. Your responsibilities will include responding to customer inquiries, setting appointments, and ensuring a seamless experience for every customer. If you have a friendly demeanor and a passion for helping others, this opportunity is ideal for you.

Benefits

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Employee Vehicle Purchase Discount

Qualifications

• 2 years of customer service experience required.
• Excellent phone etiquette and communication skills are essential.

Responsibilities

• Respond quickly to customers via phone, email, and text.
• Set appointments for sales and service efficiently.

Skills

Customer Service Experience

Phone Etiquette

Verbal Communication

Organizational Skills

Multi-tasking

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

Woody Buick GMC in Naperville is Chicaogland’s largest GM Dealership. We are a family-owned dealership focused on customer satisfaction and community. We are seeking Customer Service Representatives capable of smiling through the phone, and eager to provide exceptional service in our call center.

Compensation: $20.00 hourly

Responsibilities:

• Respond quickly to customers through phone, email and text.
• Set appointments for sales and service.
• Provide basic product information.
• Direct inquiries to the appropriate department or individual.
• Seek opportunities to provide an exceptional experience for everyone.
• Maximize individual productivity, quality and customer service.

Qualifications:

• 2 year previous customer service experience.
• Call Center a + plus
• High School diploma or equivalent
• Positive attitude, friendly demeanor and eager to learn
• Goal oriented
• Demonstrate exceptional customer service and organization
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize and prioritize work
• Capable of typing 40+ words per minute
• Basic computer skills
• Valid in-state driver’s license

Benefits:

• Aggressive compensation plan including hourly and performance pay
• 401(k)
• Health, dental, vision and life insurance
• Paid vacation
• Employee vehicle purchase discount
• Positive work environment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.