Customer Service Representative

Lucas James Talent Partners; Naperville (IL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA/HSA

Life Insurance

AD&D Insurance

Short-term Disability

Long-term Disability

401(k) Matching

Accident Insurance

Critical Illness Insurance

Employee Assistance Program

Gym Membership Reimbursement

Paid Time Off

Paid Holidays

Job summary

Lucas James Talent Partners in Naperville, IL seeks a Customer Service Representative to manage the full order lifecycle in a fast-paced manufacturing setting. You will coordinate with Production, Supply Chain, Logistics, Sales, Finance, Quality, Shipping, and Warehouse Operations to ensure accurate orders and on-time fulfillment.

The ideal candidate is detail-oriented, proactive, and collaborative, with 3+ years in order management or related roles; ERP Plex and EDI experience is preferred, and

Qualifications

• 3+ years of experience in order management, customer operations, supply chain, logistics, or manufacturing environments.
• Experience working within ERP systems; Plex and EDI experience strongly preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, problem-solving, and cross-functional collaboration skills.
• Highly detail-oriented with strong follow-through and a sense of urgency.
• Proficiency in Microsoft Excel and operational reporting tools.

Responsibilities

• Manage the full lifecycle of customer orders from receipt through shipment confirmation with a high degree of accuracy and responsiveness.
• Review and validate customer orders, pricing, freight terms, status updates and issue resolution to ensure flawless execution.
• Maintain strong ownership of customer commitments by proactively identifying and resolving fulfillment risks before they impact delivery performance.
• Monitor and prioritize open orders daily to align customer expectations with production and fulfillment capabilities.
• Serve as the primary point of contact for customer order inquiries, order status updates, and issue resolution.
• Build and maintain strong customer relationships through responsive communication and operational excellence.

Tools

Plex

EDI

ERP Systems

Excel

Job description

Full time | Lucas James Talent Partners | United States

Posted On 08/19/2026

Job Information

Work Experience 3-5 years

Manufacturing

City Naperville

State/Province Illinois

60532

$55,000.00

Job Description

JOB SUMMARY

The Customer Service Representative plays a critical role in customer execution, operational performance, and supply chain coordination within a fast-paced manufacturing environment. This position manages the full customer order lifecycle, ensuring accurate order processing, proactive communication, and on-time fulfillment.

Serving as a key liaison between customers and internal teams — including Production, Supply Chain, Logistics, Sales, Finance, Quality, Shipping, and Warehouse Operations — this role drives seamless execution and delivers a high level of customer satisfaction.

The ideal candidate is detail-oriented, proactive, and solutions-driven, with strong communication, analytical, and organizational skills. Success in this role requires the ability to manage competing priorities, anticipate risks, resolve issues quickly, and thrive in a dynamic, team-focused environment.

KEY RESPONSIBILITIES

• Manage the full lifecycle of customer orders from receipt through shipment confirmation with a high degree of accuracy and responsiveness.
• Review and validate customer orders, pricing, freight terms, status updates and issue resolution to ensure flawless execution.
• Maintain strong ownership of customer commitments by proactively identifying and resolving fulfillment risks before they impact delivery performance.
• Monitor and prioritize open orders daily to align customer expectations with production and fulfillment capabilities.
• Serve as the primary point of contact for customer order inquiries, order status updates, and issue resolution.
• Build and maintain strong customer relationships through responsive communication and operational excellence.

Requirements

Qualifications

• 3+ years of experience in order management, customer operations, supply chain, logistics, or manufacturing environments.
• Experience working within ERP systems required; Plex and EDI experience strongly preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, problem-solving, and cross-functional collaboration skills.
• Highly detail-oriented with strong follow-through and a sense of urgency.
• Proficiency in Microsoft Excel and operational reporting tools preferred.
• Solid understanding of supply chain, inventory management, and fulfillment processes.

• Medical
• Dental
• Vision
• FSA/HSA
• Life and AD&D insurance
• Short-term Disability
• Long-term Disability
• Supplemental Life and AD&D Insurance
• 401(k) matching
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Gym Membership Reimbursement
• Paid Time Off
• Paid Holidays