Customer Service Representative

Kelly Services; Naperville (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Kelly Services in Naperville, IL is seeking onsite Call Center / Customer Service Representatives for a temporary-to-hire role. The position pays $17.25/hour to start, rising to $18.25/hour plus commissions after training, and is 100% in-office.

You will handle inbound/outbound calls, promote home warranty and energy products, use CRM tools, meet sales targets, and collaborate with teammates in a fast-paced environment. Training runs Monday through Friday for five weeks.

Qualifications

• 3+ years of customer service or sales experience, ideally in a contact center.
• Proven ability to upsell and cross-sell and meet sales targets.
• Strong communication across verbal, written, and digital platforms.
• Experience with CRM tools such as Salesforce or HubSpot.
• Spanish language skills (preferred).
• Comfortable with basic computer literacy and Microsoft Office.

Responsibilities

• Engaging with customers via phone and online to promote home warranty and energy-related products.
• Making outbound calls and handling inbound inquiries with professionalism and enthusiasm.
• Understanding customer needs and offering tailored solutions to drive sales and satisfaction.
• Meeting and exceeding individual and team sales goals.
• Maintaining accurate records in the CRM system and staying current on product knowledge.
• Collaborating with teammates and sharing best practices to enhance performance.
• Contributing to a positive workplace culture that reflects company values.

Skills

Customer service

Sales

Upselling

Cross-selling

Communication

Team player

Spanish (preferred)

Education

High School Diploma or GED

Tools

Salesforce

HubSpot

Job description

Call Center / Customer Service Representatives needed in Naperville, Illinois

Temporary to Hire job opportunity!

Salary/Pay Rate/Compensation:

$17.25/hour to start (will increase to $18.25/hr + commission following training)

This role is 100% in-office.

Shift:

Monday-Friday (10:30am-7:00pm).

MUST be able to train Monday-Friday (8:00am-4:30pm) for the first 5 weeks.

Why you should apply to be an Onsite Contact Center Sales Representative:

• Competitive base pay, with higher rates for bilingual Spanish speakers.
• Opportunity to earn additional incentives such as performance-based bonuses and sales commissions.
• Join a positive, results-driven culture that values your contributions and ideas.
• Work with a team that’s passionate about promoting home warranty and energy-related products.
• Gain valuable experience with industry-leading CRM tools in a growing organization.

What’s a typical day as an Onsite Contact Center Sales Representative? You’ll be:

• Engaging with customers via phone and online to promote home warranty and energy-related products.
• Making outbound calls and handling inbound inquiries with professionalism and enthusiasm.
• Understanding customer needs and offering tailored solutions to drive sales and satisfaction.
• Meeting and exceeding individual and team sales goals.
• Maintaining accurate records in the CRM system and staying current on product knowledge.
• Collaborating with teammates and sharing best practices to enhance performance.
• Contributing to a positive workplace culture that reflects company values.

This job might be an outstanding fit if you:

• Have at least 3 years of customer service or sales experience, ideally in a contact center environment.
• Demonstrate proven success in upselling, cross-selling, and consistently meeting or exceeding sales targets.
• Possess strong communication skills across verbal, written, and digital platforms.
• Are experienced with CRM tools such as Salesforce or HubSpot.
• Adapt quickly, learn new information with ease, and thrive in a dynamic, fast-paced setting.
• Are a team player with a positive attitude and a passion for helping others.
• (Preferred) Have experience in home warranty or utility services, knowledge of HVAC systems, or are bilingual in Spanish.
• Hold a High School Diploma or GED.
• Are comfortable with basic computer literacy and Microsoft Office Suite.