Customer Service Representative

Insight Global; Mount Laurel Township (NJ); On-site; USD 32,000 - 47,000; Full time

Job summary

Insight Global is hiring a Customer Service Representative/Retiree Advocates to provide high level support to participating members, answering calls and resolving issues related to group retiree health benefits.

The role emphasizes empathy, strong communication, and the ability to work with colleagues in care navigation. A high school diploma and 1+ year of customer service experience are required; life/health licensing is a plus.

Qualifications

• 1+ year of customer service experience.
• Strong and patient communicator who is able to empathize with customers.

Responsibilities

• Provide high level customer service to all participating members by answering phone calls and assisting with issues/concerns.

Skills

Customer service experience

Communication skills

Education

High School Diploma or Equivalent

Job description

Insight Global is hiring for Customer Service Representative/Retiree Advocates to join a client leading in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. You’ll work alongside colleagues who are experts in the group retiree healthcare market, Medicare health benefits for individuals, health navigation and advocacy services, and who truly care about making a difference in the industry and in members’ lives. You will provide High Level Customer Service to all Participating Members answering phone calls to assist members with any issues/concerns.

REQUIRED SKILLS AND EXPERIENCE

• 1+ Year of Customer Service Experience High School Diploma or Equivalent Strong and patient communicator who is able to empathize with customers

NICE TO HAVE SKILLS AND EXPERIENCE

• Life and Health License Healthcare advocate or specialist experience AHIP Training and Certificate

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.