Customer Service Representative

Mr. Appliance of Central New Jersey; Monroe (NJ); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading appliance repair franchise as a Customer Service Representative. This role is perfect for self-motivated individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service. You will be responsible for managing service requests, handling customer complaints, and performing various administrative tasks. With a focus on respect, integrity, and customer satisfaction, this company offers an engaging work environment that values its employees. Start your career with a supportive team that encourages growth and development.

Qualifications

• Minimum two years admin experience required.
• Strong written and verbal communication skills essential.

Responsibilities

• Handle service requests and customer complaints professionally.
• Perform marketing and sales functions to sell additional work.

Skills

Customer Service

Communication Skills

Data Entry

Detail-Oriented

Positive Attitude

Education

High School Diploma

2 Years Admin Experience

Job description

We at Mr. Appliance are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast track advancement. We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. This would begin as a work from home position with an eventual transition to the office.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Order and receive parts from suppliers/deliver parts when needed
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• Ability to work and adapt to changes in a fast paced environment

Benefits: Benefits package vary by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!