Service Manager

Timken Company

Wadsworth (OH)

On-site

USD 79,000 - 97,000

Full time

14 days+

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Benefits offered by this job

Competitive Pay

Medical, dental and vision coverage

401(k) with company match

10 paid holidays per year

Paid vacation

Paid parental leave

Employee discounts

Job summary

Timken Company is hiring a Service Manager in Wadsworth, OH to lead a team of service technicians and analysts, oversee diagnostics of heavy equipment, and drive remanufacturing and customer-support initiatives. This on-site role emphasizes safety, training, and high-quality service for turbines, grinders, and related machinery.

Responsibilities include team leadership, hands-on diagnostics, repair planning, and ensuring customer satisfaction while expanding field services and revenue

Qualifications

Bachelor's degree in Engineering or Sales.
Minimum 3 years' hands-on field service or maintenance experience with gearboxes, clutches, crushers, grinders, or heavy rotating equipment.
Minimum 5 years' experience in Sales or Engineering management, or 7 years' experience in Engineering.
Strong mechanical skills: disassembly/assembly, bearings, seals, couplings, shaft inspection, and basic machining/fabrication.
Experience with condition monitoring: vibration analysis, oil analysis interpretation, and infrared thermography.
Valid driver's license and willingness to travel frequently and work extended onsite assignments.

Responsibilities

Team Management: Coordinate and manage a team of Service Technicians and Service Analysts.
Customer Support & Training: Train customers in the use and design of PT Tech products; provide superior customer service via phone, email, and site visits.
Inspection & Diagnosis: Perform inspections of parts, components, systems, and machines; troubleshoot hydraulic and electrical circuits.
Corrective Actions & Repairs: Determine and implement actions; order parts and perform repairs to restore function.
Documentation & Reporting: Complete documentation for repairs, inspections, and parts orders; follow up to ensure satisfaction.
Strategic Vision & Growth: Oversee the strategic direction of PT Tech's support and rebuild processes; supervise global service teams.
Technical Expertise: Troubleshoot hydraulic systems; diagnose 12V/24V circuits; upgrade software/firmware on PT Tech products.

Skills

Team management

Customer support

Troubleshooting

Hydraulic systems

Electrical systems

Software/firmware upgrades

Communication

Willing to travel

Education

Bachelor's degree in Engineering or Sales

Tools

Laser shaft alignment tools

Dynamic balancing equipment

Borescope inspection

Field machining

Vibration analysis tools

Job description

What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Job Title: Service Manager

Location: PT Tech by Timken - Wadsworth, OH (on-site)

Employment type: Full-time, Exempt (salary)

Pay: Starting pay based on experience and education level; range starts at $88,000

About PT Tech PT Tech, a subsidiary of Timken, is a leader in heavy-duty power transmission solutions, specializing in engineered gearboxes, clutches, and rugged crushing and grinding equipment for aggregates, mining, recycling, and industrial processing. We deliver durable, reliable products and on-site services that keep mission-critical plants running and maximize equipment uptime and throughput.

What We Offer

Competitive Pay
Comprehensive benefits package, including medical, dental and vision coverage
Benefits start on first day of employment
401(k) retirement savings plan with generous company match
10 paid holidays per year plus paid vacation
Paid parental leave at one year of service
Employee discounts on products and services
Education expense reimbursement, eligible to apply at first day of employment
Opportunities for professional development and career growth

Position Summary

PT Tech is seeking an experienced and motivated Service Manager to provide exceptional product support, training, and issue resolution. This individual will play a key role in overseeing the troubleshooting, diagnosis, and repair of hydraulic and electrical circuits, components, and systems for heavy construction, mining, and forestry equipment. Additionally, the Service Manager will be responsible for the strategic vision of PT Tech's remanufacturing processes, customer support, and driving revenue growth.

Responsibilities

Team Management
- Coordinate and manage a team of Service Technicians and Service Analysts
- Provide guidance, mentorship, and support to ensure high levels of performance and customer satisfaction
Customer Support & Training
- Train customers in the use and design of PT Tech products
- Provide superior customer service through phone, email, and site visits, answering questions thoroughly and professionally
Inspection & Diagnosis
- Perform inspections of parts, components, systems, and machines to identify operational discrepancies
- Conduct thorough troubleshooting of hydraulic and electrical circuits and diagnose the root cause of failure
Corrective Actions & Repairs
- Determine and implement corrective actions based on failed part inspections
- Order necessary replacement parts and services in a timely and cost-effective manner
- Perform repairs or part replacements to restore optimal function within established task parameters
- Ensure repairs maintain or improve machine performance and appearance
Documentation & Reporting
- Complete necessary documentation for repairs, inspections, and parts orders in a timely and organized manner
- Follow up on completed tasks to ensure customer satisfaction
Strategic Vision & Growth
- Oversee the strategic direction of PT Tech's support, RX and rebuild processes, with a focus on customer satisfaction
- Supervise global service teams and/or Timken Service Engineers
Technical Expertise
- Troubleshoot hydraulic systems and conduct HYDAC diagnostics
- Diagnose and resolve issues with 12v and 24v electrical circuits
- Troubleshoot and upgrade software and firmware on PT Tech products

Required Qualifications

Bachelor's degree in Engineering or Sales
Minimum 3 years' hands‑on field service or maintenance experience with gearboxes, clutches, crushers, grinders, or heavy rotating equipment
Minimum 5 years' experience in Sales or Engineering management, or 7 years' experience in Engineering
Strong mechanical skills: disassembly/assembly, bearings, seals, couplings, shaft inspection, and basic machining/fabrication
Experience with condition monitoring: vibration analysis, oil analysis interpretation, and infrared thermography
Valid driver's license and willingness to travel frequently and work extended onsite assignments
Strong written and verbal communication skills for technical reporting and customer interaction
Able to work independently in remote or difficult environments and manage multiple priorities onsite
Physically capable of lifting, climbing, and working in confined spaces and outdoors

Preferred Qualifications

Certifications in vibration analysis (ISO categories), fluid analysis, or thermography
Experience with laser shaft alignment tools, dynamic balancing equipment, borescope inspection, and field machining
Experience preparing service estimates, scope-of-work documents, and aftermarket sales support
Experience working in mining, aggregates, recycling, or heavy industrial environments

This position may require access to United States export controlled technical data ("CTD") and hardware under the Departments of US State (ITAR) and/or Commerce (EAR). Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations. Candidate must be authorized to work in the US.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law .

Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next‑generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2025.

We have been recognized as one of America's Most Responsible Companies 6x by Newsweek and one of the World's Most Ethical Companies® 15x by Ethisphere.

Why Choose Timken?