Customer Service Representative

RB Global; Milwaukee (WI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Basic life insurance

401k match (100%) up to 4%

15 days PTO per year

Job summary

RB Global, Inc. is seeking a Customer Service Representative in Milwaukee to deliver exceptional service, answer inquiries, and handle sale day activities. You will process payments, organize paperwork, and coordinate with multiple departments to ensure smooth transactions.

The role emphasizes safety and teamwork in a fast-paced environment. Ideal candidates have prior in-person customer experience, strong computer skills, and a commitment to outstanding service.

Qualifications

• Experience working with customers in person.
• Experience using computers and learning new software.
• Commitment to providing fantastic customer service.
• Able to stay positive in high-pressure situations.
• Thrive working as part of a team and help where needed.

Responsibilities

• Organize keys and filing documents by internal coding and Lot number, uploading documents to the web each sale.
• Actively communicate with departments, teams and customers who sign up equipment for documents such as LOLCs and Purge Documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service is delivered to all customers.
• Support RB Unreserved Commitment to Safety: take personal responsibility for safety of your team, co-workers and customers.
• Perform other duties as assigned.

Skills

Customer service

In-person service

Computer literacy

Positive attitude under pressure

Team player

Job description

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of team, pitching in wherever you're needed.

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

• RB Global full-time employees are offered medical, dental, vision, and basic life insurances.
• Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed.
• Employees will also receive 15 days of PTO each year.