Customer Service Representative

RB Global; City of Albany (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

PTO 15 days per year

Job summary

RB Global, Inc. is seeking a Customer Service Representative in Albany, NY. You will provide excellent service, answer inquiries, process payments and support sale day activities.

You will organize documents, coordinate with departments and customers for required papers, and ensure safe, efficient operations across the sale process. Join a collaborative team focused on delivering outstanding customer experiences and supporting company safety commitments.

Qualifications

• Experience working in-person with customers.
• Ability to learn new software and systems.
• Commitment to delivering fantastic customer service.
• Positive attitude in high-pressure situations.

Responsibilities

• Provide exceptional customer service and answer inquiries.
• Process payments and support sale day activities.
• Organize documents by internal coding system and Lot number.
• Upload documents to the web for each sale.
• Coordinate with departments and customers for required documents.
• Support safety commitments and teamwork across the organization.
• Perform other duties as assigned.

Skills

Customer service

Team player

In-person interaction

High-pressure adaptability

Tools

Computer literacy

Job description

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of team, pitching in wherever you're needed.

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

• RB Global full-time employees are offered medical, dental, vision, and basic life insurances.
• Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed.
• Employees will also receive 15 days of PTO each year.