Customer Service Representative

RB Global; Lorain (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

15 days PTO per year

Job summary

RB Global in Lorain, OH is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, process payments and support sale day activities at our facility.

The role involves organizing documents, coordinating with multiple departments and customers, and ensuring accurate, timely information is provided. You will support safety practices and contribute to a collaborative team environment.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of team, pitching in wherever you're needed.

Responsibilities

• Organize all keys and filing documents by internal coding system and by Lot number.
• Upload documents to the web for each sale.
• Communicate with departments and customers who sign up equipment for documents such as LOLC's and Purge Documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service is delivered to all customers.
• Support RB Unreserved Commitment to Safety and promote safety among team and customers.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Communication

Job description

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of team, pitching in wherever you're needed.

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

• RB Global full-time employees are offered medical, dental, vision, and basic life insurances.
• Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed.
• Employees will also receive 15 days of PTO each year.