Customer Service Representative

Techvalens; Miami (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

Techvalens is seeking a Customer Service Representative to join their team. In this remote position, you will handle customer inquiries and ensure satisfaction through effective communication and problem-solving. Ideal candidates will have experience in customer service and a high school diploma or GED. This full-time role offers an opportunity to work in the technology sector while providing valuable support to clients in the Miami area.

Qualifications

• 1 year of customer service experience preferred.
• Experience with inbound/outbound calls and customer retention is a plus.
• Excellent interpersonal and communication skills.

Responsibilities

• Responding to inquiries and resolving issues.
• Providing accurate information and ensuring customer satisfaction.
• Utilizing technology and collaborating with team members.

Skills

Communication

Problem Solving

Empathy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the Customer Service Representative role at Techvalens.

Our remote customer service job involves handling customer inquiries and requests remotely, typically via phone, email, or chat. Responsibilities include resolving issues, providing accurate information, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and the capacity to manage a high volume of interactions while maintaining professionalism and empathy.

Here's a more detailed breakdown:

Key Responsibilities:

• Responding to inquiries
• Problem resolution
• Documentation
• Follow-up
• Communication
• Knowledge of products/services
• Performance metrics
• Collaboration
• Training and development
• Utilizing technology

Qualifications for Customer Service Representative:

• High school diploma or general education degree (GED) required
• 1 year of customer service experience
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred
• Proficient in Microsoft Office
• Excellent interpersonal and communication skills

Seniority level:

Not Applicable

Employment type:

Full-time

Job function:

Information Technology

Industries:

Technology, Information and Internet

This job posting appears active with no indication of expiration. It is focused on the role at Techvalens and related opportunities in the Miami, FL area.