Customer Service Representative

AVID Energy Solutions; Methuen (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

Life Insurance

PTO & Holidays

Uncapped commissions

Training & growth

Referral program

Job summary

AVID Energy Solutions in Methuen, MA is seeking a Customer Service Representative to support customers with energy efficiency and utility cost savings. This full-time role focuses on customer service, scheduling, and coordinating insulation and HVAC crews.

You will handle high call volume, maintain CRM records, and promote the brand while delivering courteous service. The ideal candidate has 1–3 years in customer service, CRM experience (Salesforce preferred), and strong communication skills;

Qualifications

• 1-3 years of previous customer service or customer support experience.
• Prior experience making 40+ calls and emails daily.
• Prior experience in residential HVAC, insulation construction, or a similar home services industry.
• Familiar with Customer Relationship Manager (CRM) systems preferably Salesforce.
• Proficient with Google Workspace or Microsoft Office.
• Excellent interpersonal and communication skills.
• Problem solver and systematic in approach.
• Well spoken and excels with phone conversions and objection handling.
• Bilingual preferred but not required.
• Consent to a CORI background check and drug test screening.

Responsibilities

• Work 8am to 5pm daily with additional hours as needed.
• Answer all incoming customer, service, support and vendor phone calls.
• Manage customer mailings, calls and email.
• Coordinate with customers to schedule all Insulation and HVAC crews.
• Coordinate with the installation crews and service department.
• Work with the crews and field managers on customer project issues and cases.
• Resolve customer issues in a timely and cost effective fashion.
• Make customer satisfaction follow-up calls, surveys and emails.
• Solicit customer reviews and referrals.
• Respond to customer requests and resolving issues while promoting and maintaining the brand.
• Handle a high volume of calls while being polite and concise to deliver a favorable customer service experience.
• Good work ethic, can-do attitude, and do the right thing even when no one is watching.
• Ability to maintain real-time communication with your manager and upper management as needed.
• Ability to work independently and solve problems with minimal supervision.
• Ability to manage multiple tasks.

Skills

Customer service

Phone skills

Interpersonal skills

Problem solving

Multi-tasking

Bilingual

Background check consent

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

<p><b>AVID Energy Solutions</b> is immediately seeking a <b>Customer Service Representative</b>tojoin our team in Methuen, MA and start a career helping customers with energy efficiency and utility cost savings. This is a full-time role at AVID Energy Solutions playing a key role in customer support, customer scheduling and customer service needs with a clear path for growth.</p> <h3>Essential Job Functions:</h3> <ul><li>Work 8am to 5pm dailywith additional hours as needed</li> <li>Answer all incoming customer, service, support and vendor phone calls</li> <li>Manage customer mailings, calls and email</li> <li>Coordinate with customers to schedule all Insulation and HVAC crews</li> <li>Coordinate with the installation crews and service department</li> <li>Workwith the crews andfield managers on customer project issues and cases</li> <li>Resolve customer issues in a timely and cost effective fashion</li> <li>Make customer satisfaction follow-up calls, surveysand emails</li> <li>Solicitcustomer reviews and referrals</li> <li>Respond to customer requests and resolving issues while promoting and maintaining the brand</li> <li>Handle ahigh volume of calls while being polite and concise to deliver a favorable customer service experience</li> <li>Good work ethic, can-do attitude, and do the right thing even when no one is watching</li> <li>Ability to maintain real-time communication with your manager and upper management as needed</li> <li>Ability to work independently and solve problems with minimal supervision</li> <li>Ability to manage multiple tasks</li> </ul> <h3>Qualifications:</h3> <ul><li>1-3 years of previous customer service or customer support experience</li> <li>Prior experience making 40+ calls and emails daily</li> <li>Priorexperiencein residential HVAC, insulation construction, or a similar home services industry</li> <li>Familiarwith Customer Relationship Manager (CRM) systems preferably Salesforce</li> <li>Proficient with Google Workspace or Microsoft Office</li> <li>Excellent interpersonal and communication skills</li> <li>Problem solver and systematic in approach</li> <li>Well spoken and excels with phone conversions and objection handling</li> <li>Bilingual preferred but not required</li> <li>Consent to a CORI background check and drug test screening</li> </ul> <h3>Benefits:</h3> <ul><li>Health, Dental and Vision insurance</li> <li>Life insurance</li> <li>Paid time off & Paid company holidays</li> <li>Uncapped commissions and bonuses</li> <li>Continuous training and growth opportunities</li> <li>Referral program</li> </ul> <h3>About AVID Energy Solutions:</h3> <p>AVID Energy Solutions is a proud Mass Save Partner dedicated to helping home owners reduce their energy output and save on their monthly utility bills. With offices in Methuen and Sutton, we work with clients throughout the North Shore, South Shore, Central and Western Massachusetts, as well as the Greater Boston area to find the best possible solutions for their energy efficiency needs and budget. We believe that everyone should have access to affordable, reliable energy efficient solutions, and we are committed to providing that to homeowners throughout Massachusetts.</p> <p>Our team of certified energy efficiency specialists, professional weatherization installers, and friendly customer service representatives are all committed to providing the highest level of service starting with no-cost home energy assessments through any insulation and weatherization installation and other energy efficient measures such as HVAC systems, windows and doors.</p>