Customer Service Representative

SBM; Menlo Park (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

SBM is seeking a Customer Service Representative to manage cleaning tasks and maintain sanitation across assigned areas in a fast-paced setting. The role requires performing daily duties, operating motorized cleaning equipment, and reporting hazards to the supervisor to ensure safety and cleanliness throughout the shift.

Ideal candidates may have 3–6 months of related experience, a valid driver’s license, and the ability to communicate clearly in English.

Qualifications

• No specific education requirement; 3–6 months training or experience preferred; or equivalent combination of education and experience.
• May be required to have a valid driver’s license.
• Completed all safety and task training certification.
• Bilingual a plus.
• Strong verbal and written communication skills.
• Knowledge of cleaning compounds and chemicals and their safe use.

Responsibilities

• Perform janitorial duties.
• Operate motorized cleaning equipment.
• Maintain daily upkeep of assigned area.
• Report incidents and hazardous conditions to supervisor.
• Comply with safety rules, policies, and procedures.
• Take direction and respond to supervision.
• Present a professional appearance and conduct.
• Understand customer service and satisfaction.

Skills

Bilingual

Communication skills

Cleaning methods

Equipment upkeep

Safety awareness

Tools

Cleaning equipment

Forklift certification

Job description

# **Title:**Customer Service Representative-# **Job Description:****Job Overview**The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.**Roles & Responsibilities**To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.* Perform janitorial duties* Perform all duties listed on the daily schedule* Operate motorized cleaning equipment* Maintain daily upkeep of assigned area* Report incidents and hazardous conditions to supervisor* Comply with safety rules, policies, and procedures* Perform work assignments in a team with other employees* Perform repetitive tasks* Maintain clean work area* Follow all protocols, company procedures, policies, and rules* Take direction and respond to supervision* Talk with lead, supervisor, co-workers, managers, and customers in a professional manner* Fill in during staff shortage* Support shift lead in completing punch-list items* Use proper personal protective equipment* Present a professional appearance and conduct* Understand customer service and satisfaction* Understand reporting systems, and of the environment**Qualification**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.**Education and/ or Experience:** No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.**Certificates, Licenses, Registrations:** May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.**Knowledge, Skills, and Abilities:**Bilingual a plusAbility to read and interpret instructions, procedures, manuals, and other documentsStrong verbal and written communication skills.Knowledge of cleaning methods and equipment and willing to share with team.Knowledge of the upkeep and care of the cleaning equipment.Knowledge of cleaning compounds and chemicals, and their safe, efficient use.**Supervisory Responsibilities**This position has no supervisory responsibilities.* **Physical Demands & Work Environment*** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.**Shifts and Compensation**On Call:Monday-Friday: 8am to 4:30pm$19.00-$20.00 per hour