Customer Service Representative

SBM Management Services, LP; Victorville (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Benefits package

Equal opportunity employer

Job summary

SBM Management Services, LP is seeking a Customer Service Representative responsible for cleaning, sanitation, and related duties across assigned areas. You will operate cleaning equipment, maintain cleanliness, and report hazards in a professional manner.

The role emphasizes teamwork, safety compliance, and effective communication with supervisors and customers. Must be able to stand, lift up to 35 pounds, and work the 6:00am–2:30pm shift in a staffed facility environment.

Qualifications

• No formal education requirements; on-the-job training provided.
• 3-6 months training or experience preferred; forklift and safety training may be required.
• Bilingual ability is a plus and helpful for team communication.

Responsibilities

• Perform janitorial duties and cleaning across assigned areas.
• Operate motorized cleaning equipment.
• Report incidents or hazards to supervisor.
• Maintain clean work area and follow safety procedures.
• Interact professionally with supervisors, co-workers, and customers.

Skills

Bilingual

Verbal communication

Written communication

Team player

Education

No formal education required

3-6 months training or experience preferred

Tools

Cleaning equipment

Driver's license

Forklift certification

Job description

Title:Customer Service RepresentativeJob Description:Job OverviewThe Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.Roles & ResponsibilitiesTo perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.Perform janitorial dutiesPerform all duties listed on the daily scheduleOperate motorized cleaning equipmentMaintain daily upkeep of assigned areaReport incidents and hazardous conditions to supervisorComply with safety rules, policies, and proceduresPerform work assignments in a team with other employeesPerform repetitive tasksMaintain clean work areaFollow all protocols, company procedures, policies, and rulesTake direction and respond to supervisionTalk with lead, supervisor, co-workers, managers, and customers in a professional mannerFill in during staff shortageSupport shift lead in completing punch-list itemsUse proper personal protective equipmentPresent a professional appearance and conductUnderstand customer service and satisfactionUnderstand reporting systems, and of the environmentQualificationTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.Certificates, Licenses, Registrations: May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.Knowledge, Skills, and Abilities:Bilingual a plusAbility to read and interpret instructions, procedures, manuals, and other documentsStrong verbal and written communication skills.Knowledge of cleaning methods and equipment and willing to share with team.Knowledge of the upkeep and care of the cleaning equipment.Knowledge of cleaning compounds and chemicals, and their safe, efficient use.Supervisory ResponsibilitiesThis position has no supervisory responsibilities.Physical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Shifts and CompensationMonday - Friday 6am -2:30pm$17-$18 per hourBenefits:SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:www.sbmmanagement.com/careers Careers – SBMSBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.