Customer Service Representative

Chêne Gear Co., LLC; Memphis (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team in Memphis. In this full-time, on-site role, you will be the frontline support, responsible for addressing customer inquiries, resolving issues, and ensuring satisfaction. Your ability to manage multiple tasks efficiently will enhance the overall customer experience. If you are passionate about delivering outstanding service and thrive in a dynamic environment, this opportunity is perfect for you. Join a company committed to excellence and make a difference in customer interactions.

Qualifications

• Experience in Customer Service and Customer Support roles.
• Excellent communication and interpersonal skills required.

Responsibilities

• Responding to customer inquiries and resolving issues.
• Managing customer communications through phone, email, and chat.

Skills

Customer Service

Customer Support

Communication Skills

Interpersonal Skills

Multi-tasking

Customer Experience Enhancement

Education

High School Diploma

Bachelors of Business Administration

Tools

Customer Service Software

Job description

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Graduate of Mississippi State University with a degree in Bachelors of Business Administration and Marketing.

Company Description

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Role Description

This is a full-time, on-site role for a Customer Service Representative, located in Memphis, TN. The Customer Service Representative will handle day-to-day tasks including responding to customer inquiries, resolving customer issues, providing product and service information, and ensuring customer satisfaction. The role involves managing customer communications through various channels such as phone, email, and chat, as well as maintaining accurate records of customer interactions. The Customer Service Representative will work closely with other team members to enhance the overall customer experience and support the company's commitment to outstanding service.

Qualifications

• Experience in Customer Service, Customer Support, and Customer Satisfaction roles
• Skills in managing Customer Service, enhancing Customer Experience, and ensuring customer contentment
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks efficiently and effectively
• Proficiency in using customer service software and tools
• Experience in a related industry is a plus
• High School Diploma or equivalent; additional qualifications in customer service or relevant field is a plus

Seniority level

• Entry level

Employment type

• Full-time

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