Customer Relationship Service Representative

TeleTech Holdings, Inc.; Asheville, Northern (NC, KY); Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

FSA / HSA

Paid time off

Tuition reimbursement

Employee assistance

Employee discount

Training programs

Job summary

TeleTech Holdings, Inc. seeks a Customer Relationship Service Representative in Asheville, NC. You will support premium automobile brands by building rapport, understanding needs, and delivering effortless service experiences.

You’ll handle inquiries, resolve issues, and log details in Reveal CRM, while collaborating with teams to enhance customer loyalty and satisfaction. Requires 1–2 years in related roles and strong communication skills.

Qualifications

• High School Diploma or equivalent; associate or bachelor’s degree preferred.
• 1–2 years of experience in training, public relations, sales, marketing, or customer service.
• Experience with customer contact systems is required.

Responsibilities

• Own the customer experience from start to finish and build rapport with customers.
• Promptly respond to inquiries and resolve issues with accuracy and speed.
• Understand products, scripts, and tools; actively listen and guide the call.
• Suggest improvements to leadership and help develop problem‑solving tactics.
• Maintain up‑to‑date product knowledge and escalate as needed.
• Log interactions and use escalation paths for complex issues.

Skills

Customer service

CRM experience

Phone support

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Reveal CRM

Phone systems

Job description

Customer Relationship Service Representative - Asheville, NC

The Customer Relationship Service Representative in Asheville, NC provides support for the Client and experiences the satisfaction of being part of a unique culture. You will also provide customized, easy, effortless experiences to some of the most beloved automobile brands in the world. We support luxury customers by creating relationships based on understanding customer needs, concerns, lifestyles, and preferences. In this role, team members are empowered to make decisions and think creatively - whatever is needed to drive customer loyalty.

During a Typical Day, You’ll

• Own the customer experience from the very beginning to the end - build rapport and anticipate needs through authentic connection and curiosity with customers.
• Promptly process and answer/resolve customer inquiries, concerns, or technical questions, determine the appropriate actions based upon job aids, research, and existing desktop solution tools, and take the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
• Understand the use of technology, scripts, and product knowledge. Actively listens to the customer, providing answers, while controlling the call to lead the customer in an efficient, professional manner.
• Provide recommendations to leadership regarding the resolution of recurring problems. Assist in the formulation of problem‑solving techniques for newly discovered issues.
• Maintain exceptional product knowledge as it relates to technical support. Remains knowledgeable of product and service offerings, current industry products, and technologies.
• Partner with other vendors as necessary for troubleshooting and resolution.
• Research and resolve billing or payment issues.

What You Bring to the Role

• High School Diploma or equivalent required; associate or bachelor’s degree preferred
• 1 to 2 years ofexperience in training, public relations, sales, marketing, or customer service
• Previous experience supporting customers through phone interaction preferred
• Experience or interest in working with technology is preferred
• Experience with customer contact systems is required

What You Can Expect

• Starting pay rate of $17.50 an hour
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

A Bit More About Your Role

• Next class is Monday, September 21, 2026.
• Hours of operation are Monday to Friday, 7 am to 9 pm, and Saturday, 9 am to 6 pm EST.
• Must live within a commutable distance to Asheville, NC for quarterly meetings in Asheville.
• Ensure that all customer contacts are properly logged into Reveal CRM, ensure that VZ has accurate contact information on the customer, manage and audit of documentation of customer files
• Use additional resources and escalation points, including diagnostic information, technical manuals, and call history logs to find solutions for basic to intermediate‑level issues.
• Recommend changes to departmental policies and procedures to improve support services provided to the customer, as needed. Keep the Supervisor informed of any issues as they arise.
• Attend team meetings, 1-on-1s, focus groups, and training sessions as scheduled.
• Handle additional projects and assignments as needed and fit individual skills.

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first‑class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
• Leave it better– We take ownership and leave every process, person, and place better than we found it.
• Win together– We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable– We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantages and allows every individual to bring value to the table in their unique way.

#LI-Hybrid