Customer Service Representative

MBS Professional Staffing; Mason (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

MBS Professional Staffing is seeking a Manufacturing Phone Support Specialist to provide customer support in Mason, OH. The role emphasizes strong communication and technical skills to assist customers, vendors, and internal teams with inquiries and troubleshooting. Candidates should possess experience in a manufacturing environment and be proficient in support software.

Qualifications

• Experience in manufacturing, customer service, or technical support.
• Basic understanding of manufacturing processes, machinery, or materials.
• Strong verbal and written communication skills.

Responsibilities

• Respond to phone calls and emails from customers regarding order status.
• Provide technical support related to manufacturing equipment and processes.
• Assist in diagnosing and resolving product-related issues.

Skills

Communication

Technical Aptitude

Education

Experience in Manufacturing

Customer Service Experience

Tools

CRM Systems

Microsoft Office

Job description

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MBS Professional Staffing provided pay range

This range is provided by MBS Professional Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $25.00/hr

Direct message the job poster from MBS Professional Staffing

Engineering and IT Recruiter/ Account Manager @ MBS Professional Staffing | Human Resources Management

Job Title: Phone Support Specialist (Manufacturing)

Location: Mason, OH

Job Type: Contract (Long-term)

Pay Rate: $24-$25/ hr.

Job Summary:

We are seeking a detail-oriented and customer-focused Manufacturing Phone Support Specialist to provide first-line support to customers, vendors, and internal teams. This role involves answering inquiries related to product specifications, order status, production timelines, and troubleshooting manufacturing-related issues. The ideal candidate will have strong communication skills, technical aptitude, and experience working in a manufacturing environment.

Key Responsibilities:

• Respond to phone calls and emails from customers regarding order status, production timelines, and general inquiries.

• Provide technical support related to manufacturing equipment, processes, and product specifications.

• Assist in diagnosing and resolving product-related issues in collaboration with engineering and production teams.

• Maintain accurate records of customer interactions in CRM or ticketing systems.

• Coordinate with production, quality, and logistics departments to provide accurate updates.

• Escalate complex technical or production issues to appropriate departments.

• Educate customers on product usage, maintenance, and safety protocols.

• Support internal teams (sales, logistics, engineering) with customer-related information.

• Contribute to continuous improvement initiatives by identifying recurring issues and suggesting solutions.

Qualifications:

• Experience in manufacturing, customer service, or technical support.

• Basic understanding of manufacturing processes, machinery, or materials.

• Strong verbal and written communication skills.

• Proficiency in using support software, CRM systems, and Microsoft Office tools.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Manufacturing

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