CUSTOMER SERVICE REPRESENTATIVE

Jimmy Jazz; Mason (OH); Vor Ort; USD 21.000 - 26.000; Teilzeit

Zusammenfassung

The City of Mason is seeking a part-time Member Services Clerk to welcome patrons, process admissions, and provide friendly customer service in the Mason recreation facilities.

Responsibilities include assisting guests, answering questions in person and by phone, handling cash, balancing the till, and maintaining accurate paperwork while upholding all safety and facility procedures.

Qualifikationen

• General computer knowledge and experience with Microsoft software.
• Ability to obtain American Red Cross First Aid and CPR certification.
• Strong communication with the public by phone and in person.
• Experience handling money and preparing reports.
• Ability to follow oral and written directions.
• Flexible schedule including evenings, weekends, and holidays.

Aufgaben

• Admit patrons and provide quality customer service.
• Ensure patrons follow policies (paid admissions, age requirements).
• Answer inquiries in person and by phone.
• Balance cash drawer and prepare deposits; complete paperwork.
• Maintain a clean, neat workspace.
• Operate office equipment as needed.
• Attend trainings and staff meetings.
• Uphold department policies and procedures.
• Record first aid/incidents per policy.
• Know emergency procedures in recreational areas.

Kenntnisse

General computer knowledge

Microsoft Office

First Aid & CPR certification

Customer communication

Cash handling

Flexible schedule

Jobbeschreibung

• Location 6000 S MASON MONTGOMERY RD,MASON, OH, 45040-3706,United States
• Base Pay $15.30 - $18.81 / Hour
• Job Category Member Services, Customer Service, Recreation
• Employee Type PT Non-Exempt

• Name CITY OF MASON HUMAN RESOURCES DEPARTMENT
• Phone [phone]

General Statement of Duties and Distinguishing Features of Class

Responsible for the admittance of patrons into the facility and providing quality customer service to patrons visiting the facility and the general public.

Examples of Work (Illustrative Only)

• Promotes positive and respectful interactions between patrons and employees.
• Assures that all patrons have entered the facility in accordance with policies & procedures (i.e., paid admissions, age requirements, etc.).
• Exhibits general knowledge of the facility, programs and services, and the ability to answer patron inquiries in person and over the telephone.
• Correctly follows all opening and closing procedures, including: balancing of cash drawer, counting and preparing money for bank deposit and completing all necessary paperwork/reports.
• Maintains a clean, neat working area.
• Operate various office machines and equipment, as needed.
• Prepares and maintains administrative records and paperwork as requested.
• Attends in-service training sessions and/or staff meetings as requested.
• Uphold the policies and procedures of the City of Mason and Parks & Recreation Department.
• Display knowledge of the department’s Infectious Material & Exposure Incident Policy and facility Emergency Action Procedures.
• Administer and record any necessary first aid/victim care within the level of emergency training.
• Demonstrates knowledge of all emergency procedures throughout the recreational areas.
• Performs related duties and responsibilities as required.

Requirements

Skills, Knowledge, and Abilities:

The following is preferred

• Possess general computer knowledge and experience with Microsoft software platforms.
• Ability to acquire and maintain current certification in American Red Cross Standard First Aid and CPR.
• Ability to communicate with the public on the telephone and in person
• Possess experience in working with money and preparing reports
• Ability to follow oral and written directions
• Ability to work a flexible schedule (including evenings, weekends & holidays)

Physical Requirements

Work in a recreational/office environment, frequent walking and standing; ability to lift/carry objects up to 30 pounds, stoop and crouch, sit or stand for extended periods.

I understand that I am applying for employment at will, and nothing in this job description and no oral statements made to me in connection with this job description can be construed as a contract of employment.