Customer Service Representative

International Paper; Maryland Heights (MO); On-site; USD 48,000 - 64,000; Full time

Job summary

International Paper in Maryland Heights, MO is seeking a Customer Service Representative to support Sales, Manufacturing and Shipping. You will manage multiple accounts with high complexity, estimate orders, and enter them accurately to ensure on-time deliveries.

The role requires a high school diploma and preferred manufacturing experience. Strong data-entry skills and industry knowledge help you excel in this full-time, salaried position.

Qualifications

• High school diploma or GED required.
• Preferred manufacturing environment experience.
• Experience in data-entry is preferred.
• Experience in the corrugate box industry preferred.
• Five years of customer relations experience; preferably 1+ years industry-specific.

Responsibilities

• Communicate with customers, estimate and enter orders, and support Sales, Manufacturing and Shipping teams.
• Take customer orders directly from customers or account managers.
• Place orders on a timely basis for materials and supplies used in production.
• Communicate with customers regarding order status, quotations, changes and confirmations, and address complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.

Skills

Action Oriented

Being Resilient

Customer Focus

Instills Trust

Education

High school diploma or GED

Tools

Data Entry Software

Job description

Position Title:

JOB DESCRIPTION

Customer Service Representative

Pay Rate

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift

Salaried Full-Time

Physical Location:

Maryland Heights, MO

The Job You Will Perform:

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.

The Skills You Will Bring:

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugate box industry
• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust

The Career You Will Build:

Promotional opportunities within a global company

ABOUT US

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build:

Leadership training, promotional opportunities

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].