Customer Account Coordinator

International Paper; Grand Prairie (TX); Vor Ort; USD 48.000 - 64.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Life insurance

401(k)

Tuition reimbursement

Student loan assistance

Zusammenfassung

International Paper in Carrollton/Grand Prairie, TX is seeking a Customer Account Coordinator to support Sales, Manufacturing and Shipping by communicating with customers, entering orders, and maintaining key account data.

You will manage orders for small to medium customers with high complexity, coordinate materials, and work with production staff to ensure on-time deliveries while building strong customer relationships.

Qualifikationen

• High school diploma or GED required.
• Bachelor's degree preferred.
• Experience in a manufacturing environment preferred.
• Preferred data-entry experience.
• Experience in the corrugated box industry preferred.
• Five years of customer relations experience; 1+ years industry experience preferred.
• Action Oriented.
• Being Resilient.
• Customer Focus.
• Instills Trust.

Aufgaben

• Communicate with customers, estimate and enter orders, and support Sales, Manufacturing and shipping to build strong relationships.
• Take customer orders directly from customers or account managers.
• Place orders for materials and supplies to be used in production.
• Communicate issues such as order status, quotations, changes and confirmations, and handle complaints.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and use KIWI system to achieve on-time deliveries.

Kenntnisse

Customer relations

Action Oriented

Being Resilient

Customer Focus

Instills Trust

Ausbildung

High school diploma or GED

Bachelor's degree preferred

Tools

KIWI system

Jobbeschreibung

Position Title:

JOB DESCRIPTION

Customer Account Coordinator

Pay Rate

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift

Salaried Full-Time

Physical Location:

Carrollton North (Beltline) Container

2605 E Belt Line Rd

Carrollton, TX 75006

Or

Grand Prairie Container

1200 W Carrier Pkwy

Grand Prairie, TX 75050

The Job You Will Perform:

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.


• Take customer orders either directly from customers or account managers.


• Place orders on a timely basis for purchases of materials and supplies to be used in production.


• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.


• Process purchase orders, coordinate account credits, and maintain customer data.


• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Qualifications, Skills And Knowledge You Will Bring:

• High school diploma or GED required, Bachelors’ degree preferred


• Preferred experience working in a manufacturing environment


• Preferred computer data-entry experience


• Preferred experience in the corrugate box industry


• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience


• Action Oriented


• Being Resilient


• Customer Focus


• Instills Trust

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a global producer of sustainable packaging, pulp and other fiber-based products, and one of the world’s largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].

ABOUT US

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build:

Leadership training, promotional opportunities

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].