Customer Service Representative
Leggettlogistics
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Benefits offered by this job
Job summary
Leggett & Platt is seeking a Customer Service Representative in Maryland to handle orders and credit requests by phone and email. You will perform clerical and accounting duties, investigate customer complaints, and contribute to sales, quality, delivery, and growth through accurate analysis and problem resolution.
The role requires 1–2 years of B2B customer service experience or training, a certificate or AA, and the ability to work independently with integrity.
Qualifications
- Must be 18 years or older and able to perform essential duties.
- Ability to respond to customer requests with accuracy and professionalism.
- Strong attention to detail and confidentiality in handling records.
- Willingness to participate in continuous improvement and training.
Responsibilities
- Respond to customer requests and questions regarding service, product, and account information and resolve complaints.
- Develop processes for obtaining timely and accurate customer feedback.
- Manage the flow of shipping tickets and coordinate with production control and the warehouse.
- Communicate orders with production control and follow up on orders shipped, including back orders.
- Correspond with sales, manufacturing and quality on issues with customer inquiries and concerns.
Skills
Education
Job description
Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.
Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.
Leggett & Platt’s inventive heritage and leadership span more than 130 years. Leggett & Platt has divisions that design, manufacture, and sell a variety of products for all areas of life. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the automotive, furniture, hydraulic cylinders, flooring, textile and geo components industries.
Leggett & Platt has been the driving force in bedding components technology since inventing the bedspring in 1885. Now, we own more mattress industry patents than anyone in the world.
Springs, foam, adjustable beds, machinery – our Bedding businesses design, produce, and supply innovative sleep solutions that help you rest comfortably.
The Customer Service Representative interacts directly with customer via telephone and e-mail regarding orders or credit requests for products and services. Will perform clerical and accounting duties of intermediate difficulty requiring analysis, accuracy and use of judgement. Will be responsible for investigations of customer complaints and problems. This position significantly impacts the company’s ability to be competitive in the areas of sales, quality, delivery, cost and growth.
Must be at least 18 years of age to perform this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Responds to customer requests and questions regarding service, product, and account information and resolves customer complaints through analysis and follow-up.
- Develop processes and procedures for obtaining timely and accurate customer feedback.
- Manage the flow of shipping tickets; including copying and sending to the appropriate parties
- Communicates orders with production control and the warehouse to help insure timely and accurate delivery, and follow up on orders shipped if requested by customer or sales force, including back orders
- Corresponds with sales, manufacturing and quality regarding issues with received customer complaints, inquiries, orders and concerns
- Act as back-up to production control clerk and cross training as required, to stay current.
- Participate and encourage participation in the Continuous Significant Improvement Quality Process.
- Maintain professional and technical knowledge by attending educational workshops; bench-marking professional standards; reviewing professional publications and establishing personal networks
- Monitor all internal systems for accuracy and compliance while insuring the disciplines necessary to achieve Company goals, strategic plans and expectations
- Requires integrity, independent action, originality, evaluation and judgment
- Maintain the highest level of confidentiality regarding sensitive information and/or records
- Other duties as assigned
- Certificate or A.A. from college or technical school
- 1-2 years business to business (B2B) customer service experience or training, or equivalent combination of education and experience
- Attendance/Punctuality- Is consistently at work and on time.
- Quality- Demonstrates accuracy and thoroughness; maintains a clean and organized work environment.
- Quantity- Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
- Safety- Observes all safety procedures and policies; Reports potentially unsafe conditions to supervisor; Uses equipment and materials properly.
- Able to work accurately from verbal and written instructions.
This description is a general statement of required major duties and responsibilities performed on a regular and continual basis. It does not exclude other duties that may be assigned.
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid time off
- 401K Retirement Plan with Company Match
- Life Insurance
- Disability Programs
- Employee Assistance Program
- Flexible Spending/Health Savings Account
Equal Employment Opportunity / Affinitive Action / Veteran / Disability Employer
For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http://privacy.leggett.com
Our values speak to our shared beliefs, and describe how we approach working together.
- Put People First reflects our commitment to safety and care of each other, learning and development, and creating an environment of mutual respect, empathy and belonging.
- Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
- Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
- Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.
We're actively taking steps to make sure our culture, processes and practices promote equal opportunity for all. Join us!
Equal Employment Opportunity/Veterans/Disability Employer
For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http://privacy.leggett.com
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