Customer Service Representative

Johnson Controls, Inc.; Marinette (WI); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

Competitive starting pay

Paid training

Global advancement opportunities

Referral bonuses

Comprehensive benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) with company match

Disability insurance

Employee Assistance Program

Wellness program

Job summary

Johnson Controls is seeking a Customer Service Representative in Marinette, WI to support the US, Canada, and Latin America. The role involves processing orders, communicating with customers, and maintaining accurate order and inventory data.

The position requires strong problem solving, CRM experience with Salesforce and SAP, and excellent communication skills. A bilingual candidate is a plus, with a comprehensive benefits package and competitive hourly pay.

Qualifications

• Problem solving
• Proactive approach in fast-paced environment
• Strong attention to detail and organizational skills
• CRM experience with Salesforce.com and ERP SAP
• Excellent communication and Microsoft Office proficiency
• Bilingual abilities are a plus

Responsibilities

• Enter orders accurately and efficiently
• Send order confirmations to customers
• Manage incomplete/credit hold orders and release
• Monitor inventory to ship from correct warehouse
• Manage backorders and ship dates
• Answer calls and handle customer inquiries
• Pull regular reports and manage orders in Salesforce

Skills

Problem solving

Proactive

Agile

Task management

Active listening

Salesforce CRM

ERP SAP

Attention to detail

MS Office

Bilingual a plus

Tools

Salesforce

SAP ERP

Job description

## Customer Service RepresentativeApply: Marinette-Wisconsin-United States of America: Full time: Posted Today: WD30283022Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms. **What we offer:*** Competitive Starting Pay* Paid Training* Global Advancement Opportunities* Referral Bonuses* Comprehensive Benefits + Medical/Dental/Vision insurance + Health Savings Account (HSA) + Life Insurance + 401(k) savings plan with company match + Short-Term and Long-Term Disability + Employee Assistance Program + Wellness Program + And More!**What you will do** As a **Customer Service Representative,** you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.Part of your day-to-day tasks include: * Enter orders efficiently* Send order confirmation to customer* Manage incomplete/credit hold orders to confirm release* Monitor inventory levels to have order ship from the proper warehouse* Manage backorders* Maintain ship dates* Manage order cancellations quickly* Answer calls* Handle customer questions concerning shipments, backorders, escalations etc.* Pull regular reports to manage orders.* Manage cases in Salesforce.com **What you will need** **Required*** Problem solving* Proactive* Agile – work in fast paced environment with quickly changing priorities* Able to manage tasks effectively* Active Listening skills* CRM experience with Salesforce.com, ERP: SAP* Attention to Detail* Microsoft Office Suite experience* Bilingual a plus HIRING HOURLY RANGE: $22.64 - 31.15 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us #LI -AD2 Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.