Customer Service Representative

R1 RCM; Macomb (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading provider of technology-driven solutions in healthcare is seeking a Customer Service Representative. This part-time, on-call position involves assisting patients during hospital check-in and requires no prior healthcare experience. The role emphasizes compassionate support and efficient information collection in a busy environment.

Qualifications

• High School Diploma or GED required.
• Excellent customer service experience needed.

Responsibilities

• Answering phones and inputting information accurately across multiple screens.
• Providing compassionate support to patients who may be ill or anxious.
• Working on your feet in a fast-paced setting.

Skills

Customer service experience

Education

High School Diploma or GED

Job description

Join to apply for the Customer Service Representative role at R1 RCM.

Location: Ascension St. John Macomb Township

Shift Hours: PRN, Part-time, on call Monday, Thursday, and Friday, anytime between 5:00 AM - 5:00 PM.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine the expertise of a global workforce of revenue cycle professionals with advanced technology platforms, including analytics, AI, automation, and workflow orchestration.

As our Customer Service Representative, you'll assist patients during hospital check-in, answering questions and building trust through compassionate listening and efficient information collection. No healthcare experience is necessary; we will train you. You must be vaccinated, pass a drug test, and a background check prior to hire.

Responsibilities include:

• Answering phones and inputting information accurately across multiple screens in a busy environment.
• Providing compassionate support to patients who may be ill or anxious.
• Working on your feet in a fast-paced setting, managing varied health plan information.
• Collaborating with a supportive team committed to your career growth.

Minimum requirements:

• High School Diploma or GED
• Excellent customer service experience

Compensation ranges from $14.69 to $20.28 per hour, based on role, experience, and location.

R1 RCM values diversity and is committed to equal employment opportunities. We support accommodations for applicants with disabilities. For privacy rights and more information, visit R1RCM.com.