Customer Service Representative

CHS Inc.; Lynden (WA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Job summary

CHS Northwest in Lynden, WA is seeking a Customer Service Representative to manage customer interactions and support a wide range of inquiries. You will handle phone, email, and web inquiries with accuracy and a strong focus on quality.

The role emphasizes teamwork, clear communication, attention to detail, and the ability to prioritize tasks in a fast-paced environment. CHS offers a comprehensive benefits package and growth opportunities within the CHS network.

Qualifications

• Knowledge of Customer Service and Support.
• High School diploma or GED.

Responsibilities

• Handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
• Inquiries are routine and cover basic situations; company policies are well-established and documented.
• Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service.
• May refer customers to published materials or other sources of information; refers non-standard problems to senior staff.
• Maintains associated records and logs of activity.

Skills

Customer service knowledge

Strong communication

Education

High School diploma or GED

Tools

MS Word

Excel

PowerPoint

Job description

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

CHS Northwest has an opportunity in our Propane Administration Office located in Lynden, WA. We are looking for a Customer Service Representative to manage all aspects of an excellent customer service experience for current and prospective customers. You must be a detail-oriented, results-driven individual with a commitment to quality, accuracy and the ability to organize and prioritize workloads to meet deadlines. Excellent communication skills, both verbal and written, with strong analytical and customer service skills, and the ability to work in both a team environment and on self-directed tasks are essential.

This is a great opportunity to work with the largest co-op in the U.S, while still making an impact in our local communities. Our fun and safe work environment is waiting for you!

Responsibilities

• Under limited supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
• Inquiries are routine and cover basic situations. Company practices and service/return policies are well-established and documented requiring minimal interpretation or deviation.
• Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
• May refer customers to published materials or other sources of information. Refers non-standard problems to senior staff. Maintains associated records and logs of activity.
• Other duties and responsibilities as needed or assigned.

Minimum Qualifications (required)

• Knowledge of Customer Service and Support
• High School diploma or GED

Additional Qualifications

• Strong written and verbal communication skills
• Proficient with MS Word, Excel, and PowerPoint
• Ability to work extended hours to meet business demands
• Ability to read, write and communicate in Spanish, preferred
• Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

Physical Requirements

• Ability to sit, stand, bend, walk and talk

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.

If you live in Washington or are applying for a position in Washington, please review the information linked here.

This position is designated by CHS Inc. as a safety-sensitive position pursuant to Washington law, RCW 49.44.240. Please be advised that due to this designation (and notice to applicants of the same), the pre-employment drug testing panel for this position will include marijuana and its metabolites.

CHS is an Equal Opportunity Employer/Veterans/Disability.