Customer Service Representative

Montgomery Hassell Inc.; Lynchburg (VA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Paid holidays

Life and disability insurance

Job summary

Blumont Energy in Martinsville, VA, is hiring a Customer Service Representative to be the welcoming face and friendly voice for customers, handling inquiries and payments with care. You will support billing and accounts receivable, keep records accurate, and ensure service paperwork and account information are up to date, enabling field teams to deliver seamless service.

A high school diploma and strong communication, computer skills, and a customer-first mindset are essential; you will work

Qualifications

• High school diploma or equivalent; strong written and verbal communication skills.
• Good computer skills and ability to access, update, and manage customer information in a digital environment.
• Strong interpersonal skills and the ability to build rapport with customers and coworkers.
• Attention to detail, accuracy, and organization in handling financial and customer records.
• Team-oriented with initiative and ability to work with limited supervision.
• Customer-first mindset reflecting respect, trust, and service excellence.

Responsibilities

• Greet and assist customers in person and by phone with professionalism.
• Support billing, payments, and accounts receivable.
• Keep records accurate and office operations running smoothly.
• Post payments, review accounts receivable, resolve discrepancies, and minimize losses.
• Process and review service paperwork; maintain customer records and update account information.
• Serve as a link between customers, service teams, and management to ensure clear communication.

Skills

Customer service

Communication

Computer skills

Interpersonal skills

Attention to detail

Team oriented

Education

High School Diploma

Tools

Accounting software

Job description

Join Blumont Energy, an employee-owned company, and build your career in a people-first culture.

What You’ll Do:

• Greet and assist customers in person and by phone
• Support billing, payments, and accounts receivable
• Keep records accurate and office operations running smoothly

About the Company

• Blumont Energy has been family owned and operated for almost 100 years and is proudly headquartered in Martinsville, VA.
• We’re a trusted regional provider of propane, heating oil, gasoline, and diesel, serving residential, commercial, and industrial clients across Central Virginia.
• At Blumont, we foster a people-first culture rooted in respect, integrity, and a commitment to continuous improvement.
• As an ESOP (Employee Stock Ownership Plan) company, we give our employees the opportunity to share in the company’s long-term success through ownership equity.
• We also provide competitive compensation along with a comprehensive benefits package including health insurance, 401(k) with company match, paid time off, holidays, and life and disability coverage.
• Blumont is a forward-thinking company, focused on energy innovation, operational excellence, and delivering solutions that build trust with every customer.

Your Responsibility

• As a Customer Service Representative, you will be the welcoming face and friendly voice of Blumont Energy, providing support and solutions to customers while keeping our office operations running smoothly.

• You will greet and assist customers in person and by phone, handling inquiries, payments, and service requests with professionalism and care.
• You will support our accounting processes by posting payments, reviewing accounts receivable, resolving discrepancies, and helping minimize losses on accounts.
• You will process and review service paperwork, ensuring accuracy and timeliness so field teams can deliver seamless service.
• You will prepare service agreements, maintain customer records, and handle clerical responsibilities such as filing, mailing, and updating account information.
• You will serve as a vital link between our customers, service teams, and management, ensuring communication flows clearly and issues are addressed promptly.
• You will promote our services and products, projecting a positive attitude that builds trust and long-term relationships with our customers.

What we are looking for?

• You will bring a high school diploma or equivalent, along with strong written and verbal communication skills.
• You will have good computer skills and the ability to access, update, and manage customer information in a digital environment.
• You will bring strong interpersonal skills and the ability to build rapport with both customers and coworkers.
• You will demonstrate attention to detail, accuracy, and organization in handling financial and customer records.
• You will thrive in a team-oriented environment, taking initiative and handling responsibilities with limited supervision.
• You will bring a customer-first mindset, ensuring every interaction reflects respect, trust, and service excellence.